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you know you have a good manager when...

N

NikPreviousAcct

No Lifer
you come away from getting bitched out and feel good about it. 😀

My call times this week SUCK, so I was told to be a little bit more of a hard-ass when it comes to support boudaries. Heh... yeah who would have thought that I need to be more of a hard-ass. 😕 I like to help people. Anyway, my call times this week have been something like 20 minutes per call. *ouch*
Most of the time my call times are between 8 and 14 minutes per call, but things are hitting close to home this week.

My manager and I ended up laughing and talking about all kinds of stuff resulting in a non-kiss-ass, gabbing, bitch-session. 🙂 My manager rocks.
 
Yep, the goal is to get those customers off the phone as fast as possible!

Damm them stupid customers... 😉

BTW, I used to work phone tech support, that job sucks, you have my total empathy...

Jason
 
fight? No. He's an old man. He doesn't have a prayer. Besides, he's been there when I needed semi-emergency time off. He's really nice, to boot.
 
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