Yet another eBay problem thread...

[Reikon]

I won an auction for a new DSL modem here.

He pictures the newer 5100b model with 5 lights, but I receive it, it's the older 5100a model with 4 lights. There are functionality differences between them.

Now I emailed him and he's only offering me a refund minus shipping. I wanted a full refund.

Am I wrong for assuming it was the newer model since it was pictured even though it was not specifically listed? Should I accept a refund without shipping or try to make him refund shipping also?

 

[AnyMal]

File a complaint with PP. If you're right that models are totally different you will get a full refund and shipping. You will be, however, responsible for shipping charges back to the seller. On top of that, PP will require you to ship by trackable means.

 

[Reikon]

The models aren't TOTALLY different but there are several functionality differences.

 

[gsaldivar]

I think it's reasonable to conclude that you would receive a "5100b" 5-lights model as displayed in the auction. However, since it's not expressly stated so in the item description, I don't think eBay will enforce any action against the seller. In my opinion, take the refund offered by the seller and chalk it up to a lesson learned. :thumbsup:

 

[rh71]

same happened to me with a camera case a few months back. Seller issued a full refund of my paypal amount (which is easy for them to do). So that includes shipping. I ate the shipping back to him though.

 

[slycat]

is it true u got 1 month to file a dispute with PP or its gone for good?

 

[SouthPaW1227]

if it gives you internet WTF cares

 

[AnyMal]

Originally posted by: SouthPaW1227
if it gives you internet WTF cares

If it was your money, I bet you'd care :roll:

 

[alkemyst]

Originally posted by: Reikon
I won an auction for a new DSL modem here.

He pictures the newer 5100b model with 5 lights, but I receive it, it's the older 5100a model with 4 lights. There are functionality differences between them.

Now I emailed him and he's only offering me a refund minus shipping. I wanted a full refund.

Am I wrong for assuming it was the newer model since it was pictured even though it was not specifically listed? Should I accept a refund without shipping or try to make him refund shipping also?

If he posted picture is not the actual product he is ok...dishonest a bit, but you should have asked.

If he didn't state that complain. A lot of sellers pull this stuff and the full refund minus the $21.50 I charged you to ship a 3 pound package ground.

It's like the rental furniture places....

 

[cubby1223]

Just curious, what are the functionality differences?

 

[Reikon]

5100b has PPPoE on the modem. It has a different chipset I believe (not positive), and some people reported better speeds with the 5100b than the 5100a.

 

[gooseman]

Yet another reason to stay away from ebay.

 

[jadinolf]

Originally posted by: gooseman
Yet another reason to stay away from ebay.

Yep.

 

[spherrod]

Originally posted by: SouthPaW1227
if it gives you internet WTF cares

:roll: