• We’re currently investigating an issue related to the forum theme and styling that is impacting page layout and visual formatting. The problem has been identified, and we are actively working on a resolution. There is no impact to user data or functionality, this is strictly a front-end display issue. We’ll post an update once the fix has been deployed. Thanks for your patience while we get this sorted.

Yet another eBay problem thread...

R

Reikon

Senior member
I won an auction for a new DSL modem here.

He pictures the newer 5100b model with 5 lights, but I receive it, it's the older 5100a model with 4 lights. There are functionality differences between them.

Now I emailed him and he's only offering me a refund minus shipping. I wanted a full refund.

Am I wrong for assuming it was the newer model since it was pictured even though it was not specifically listed? Should I accept a refund without shipping or try to make him refund shipping also?
 
File a complaint with PP. If you're right that models are totally different you will get a full refund and shipping. You will be, however, responsible for shipping charges back to the seller. On top of that, PP will require you to ship by trackable means.
 
I think it's reasonable to conclude that you would receive a "5100b" 5-lights model as displayed in the auction. However, since it's not expressly stated so in the item description, I don't think eBay will enforce any action against the seller. In my opinion, take the refund offered by the seller and chalk it up to a lesson learned. :thumbsup:😀
 
same happened to me with a camera case a few months back. Seller issued a full refund of my paypal amount (which is easy for them to do). So that includes shipping. I ate the shipping back to him though.
 
Originally posted by: Reikon
I won an auction for a new DSL modem here.

He pictures the newer 5100b model with 5 lights, but I receive it, it's the older 5100a model with 4 lights. There are functionality differences between them.

Now I emailed him and he's only offering me a refund minus shipping. I wanted a full refund.

Am I wrong for assuming it was the newer model since it was pictured even though it was not specifically listed? Should I accept a refund without shipping or try to make him refund shipping also?
Click to expand...

If he posted picture is not the actual product he is ok...dishonest a bit, but you should have asked.

If he didn't state that complain. A lot of sellers pull this stuff and the full refund minus the $21.50 I charged you to ship a 3 pound package ground.

It's like the rental furniture places....
 
5100b has PPPoE on the modem. It has a different chipset I believe (not positive), and some people reported better speeds with the 5100b than the 5100a.
 
You must log in or register to reply here.

TRENDING THREADS

Back
Top