Hi,
Is this a debit card issue? If so, an explanation and how to resolve can be found below.
Merchants send the final amount to be charged about 10 days after the original purchase date. Because of this delay, your purchase is statused as "Pending" and funds are held to cover the expected final charge amount.
Occasionally, merchants place a hold on your funds but have no intention of actually charging you. If this is the case, you can contact the merchant directly ask them to cancel the hold on your funds.
If the merchant does not have the capability to cancel the hold on your funds, they can fax a statement to PayPal indicating that they have no intention of charging you.
The fax statement must include:
Your name
Your PayPal debit card number
The amount to be cancelled
The original purchase (authorization) date
The authorization number (if the merchant has it)
The name of the person at the merchant's organization requesting the cancellation
This statement should be on merchant letterhead and faxed to 402-537-5745.