Yahoo mail loses the password randomly

[starriol]

A client's mail account is behaving very strangly. Sometimes (once or twice each day) whenever he enters his yahoo.com.ar mail account, he needs to reset his password by entering his personal details (security question, date of birth, postal code, etc). This happens with both internet explorer and firefox, according to him.

Also, a day I tried entering from another PC and not use his. The password I created that day was good until the other day, when I entere from a third PC and had the same problem, needed to reset his password again. I'm ALMOST 100% certain that noone entered his account from the presumed problematic PC, though I cannot confirm it with a 100% certainty.

Any thoughts ? This is driving me mad!

 

[WW]

does he have a program that automatically logs on to yahoo? desktop search, pda synch program, another email client, etc? it could have the wrong pw, and it's logging failed attempts.

other things to try: delete cookies, scan for spyware, delete password saved by browser.

 

[starriol]

Any ideas on how to contact yahoo staff or some other things you think might be wrong?

 

[BrunoPuntzJones]

Look under account optoins in Yahoo, there is a place to tell it to leave you logged in for 24 hours

 

[stealth2009]

Better open an alternative email account. Gmail account is a good alternative free email account. If you need an invite, just let me know.

--------------------
Free Software Downloads
Email Notifier with auto-login for Gmail/Yahoo/Hotmail

 

[starriol]

Cri cri??? HELP!!! Tried what bruno & WW told already

 

[waitman]

Checked for key loggers? Maybe someone is screwing with him.

 

[starriol]

Yeah, I checked for keyloggers, most of the softs I ran on the pc to look for spyware look for them too...L

I'm gonna make him change his security questions to see if someone is ****** with him

 

[stealth2009]

Maybe you need also to change the alternate email address for receiving lost password aside from the security question.

-------------------------
Free Software Downloads
Email Notifier with auto-login for Gmail/Yahoo/Hotmail

 

[starriol]

SOLVED IT! The problem was that one of the two lovers of my client found out about the other, so asides from the expected (???) threats to his other woman (painting her house's door with the words "puta", bitch in spanish), she started reseting his password using his personal details. So we changed them to something fantastical and voilá!

It all works now!

So NEVER forget the insidious power of women when dealing with PC problem

 

[starriol]

My client told me he recently started having problems with this girl and since the problem started a couple of days after she found out, it was his idea she was causing it. It's very probable, but we can't confirm it 100% because she doens't know that he knows that SHE knows about the other girl and she might go to his wife and tell her about his two other woman