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YAET - Yet Another Ebay Thread (i started selling stuff now)

T

TheNinja

Lifer
What do you sellers do when the buyer claims that the item he/she received doesn't work? But when you sent it you know it worked fine. And the buyer did not purchase shipping insurance for the item. To be honest insurance was neither offered nor requested, but to me the buyer should take responsibility or at least inquire about insurance. From now on my auctions all offer insurance for an added $2.20 (approx.) but unfortunately I did not for this one. But also to be fair my auction listing made to guarantees about the item NOR did I mention anything about shipping insurance, I simply stated that shipping was $35.
 
u should always put AS-IS in ur auction or if u want to offer it, a DOA guarantee. other then that, i never offer an extended guarantee, becuz once its outta my hands, i dont trust anyone.
 
If you do take a return - don't refund the money until you get it back and verify it's the one you shipped him. There's been occasions of people claiming an item was broke when they got it, then shipping back an identical item that they had broken originally and keeping your good item. I think it even happened here with the FS/T forum, the seller had kept the serial number of whatever he sold and it didn't match the one that was returned to him
 
Dude.. I told you that the packaging was fine! You obviously sent it knowing it didnt work.. Send me back my money now a$$hole! Hahah bet you didnt think I was on ATOT!
 
I think the saying is, "Let the buyer beware."

That being said, I think it depends on the item. If it's an inexpensive item, it would probably be worth it to accept the return and bite the loss on the shipping to avoid bad feedback. If it's more expensive, then perhaps some sort of arbitration is in order.
 
Purchasing insurance does not meet they can put in a claim if the item is received DOA. UNless the box is visibly smashed up, good luck getting money from the shipper. Unless a warranty is stated in the auction, assume everything is as is.
 
Put yourself in the buyer's shoes, how do they know you aren't trying to push a broken item off on them?

-MC
 
Feedback is everything. Even if it means you have to take the shaft every once in a great while, its worth it.
 
Originally posted by: Ramma2
Feedback is everything. Even if it means you have to take the shaft every once in a great while, its worth it.
Click to expand...

Not if you are losing money for it, then it's time to reevaluate your practices.
 
Originally posted by: sygyzy
Don't try to shift blame to the buyer. You either offered insurance or not.
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If the buyer was given an option to purchase insurance, then it's the buyer's fault for not doing so.
 
Always put very very very small disclaimer on bottom of auction, in white font that says, "All sales final, if the mail man broke it, that's your problem not mine."

However, beware of crazy buyers who like to give negative feedback when they don't get their stuff the next day.
 
On my auctions, I always put "All sales are final, unless otherwise noted." If I know the item is not likely to get damaged in shipping or I know they can't use the item and return it (like a game), I will offer a refund if they aren't satisfied. However, they will have to pay for return shipping.

Edited my poor grammar.
 
Originally posted by: Azndude51
On my auctions, I always put "All sales are final, unless otherwise noted." If I know the item is not likely to get damaged in shipping or I know they can't use the item and return it (like a game), I will offer a refund if they aren't satisfied. However, they will have to pay for return shipping.

Edited my poor grammar.
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what if it's something like an audio cd? Made sure it worked before sending it off and the buyer says it's skipping in their cd player.
 
What is this thing? Was it brand new? Does it have a warranty for it?

If it's broken then you should either refund him and possibly have him send it back to you. I don't think that the insurance would have covered the fee for this item being broken.
 
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