It seems like they really try to screw you over unless you are aware of your legal rights. No signs of showing ethical obligation.
I had to get my lock popped and the AAA contract tow truck guy slim jimmed to get in. In the process, he used some cut apart milk jug pieces between the door frame and the door to keep from scratching (what a professional tool huh?), but he was too careless and went outside the covered area.
I could see he wasn't too careful to begin with. I could see him bumping his tool into the side of my door and I was getting pi$$ed off. Fortunately, no damage to outer shell, but he did manage to scrape off an area of paint in the inner side of my door to the primer.
So, I noted the damage on the ticket on site, and notified AAA to document the damage. This towing company, then try to get me to have me fix my car at THEIR affiliate bodyshop.. uh no, not sure if I want them working on my car and I was moving out of that town (end of school year). AAA documented the incident, but they said the service operator is in indepedent contractor and they're fully responsible for the damage they caused.
I told them I will send them an estimate and they are responsible for the full amount. They kept insisted on arranging the payment with the bodyshop themselves. I faxed them the estimate which was around $250. The bodyshop says they do not handle direct billing and third party has to pay me first but the towing company kept insisting on paying the bodyshop directly.
When I called them up again, they again insisted on paying the shop directly. I asked "My understanding is that in State of Oregon, I'm legally entitled to compensation in an amount equal to the cost of having it repaired by a licensed contractor, is this not correct?" They said "yes it is correct, but are you even getting it fixed? If I have to settle on cash payment, I could send you maybe $150". I then asked "Are you telliing me I'm legally entitled to less than the full amount for the cost of damage your company is liable for?"
This is when they're like "well, I don't know if AAA policy allows cash settlement..." (if that's the case what was the $150 he offered contradicts himself), he said he will have to check with AAA.
I immediately called AAA and I was told that AAA does not have such a policy regulating between their contracted contractors and drivers. I got a call back from AAA saying they(the contractor) will be sending a check and I got the check for full amount in a few days, but I never heard from them.
Looks like they were trying to act like they're NOT legally liable for the damage unless I get it fixed right away, which is sooo not true.
I had to get my lock popped and the AAA contract tow truck guy slim jimmed to get in. In the process, he used some cut apart milk jug pieces between the door frame and the door to keep from scratching (what a professional tool huh?), but he was too careless and went outside the covered area.
I could see he wasn't too careful to begin with. I could see him bumping his tool into the side of my door and I was getting pi$$ed off. Fortunately, no damage to outer shell, but he did manage to scrape off an area of paint in the inner side of my door to the primer.
So, I noted the damage on the ticket on site, and notified AAA to document the damage. This towing company, then try to get me to have me fix my car at THEIR affiliate bodyshop.. uh no, not sure if I want them working on my car and I was moving out of that town (end of school year). AAA documented the incident, but they said the service operator is in indepedent contractor and they're fully responsible for the damage they caused.
I told them I will send them an estimate and they are responsible for the full amount. They kept insisted on arranging the payment with the bodyshop themselves. I faxed them the estimate which was around $250. The bodyshop says they do not handle direct billing and third party has to pay me first but the towing company kept insisting on paying the bodyshop directly.
When I called them up again, they again insisted on paying the shop directly. I asked "My understanding is that in State of Oregon, I'm legally entitled to compensation in an amount equal to the cost of having it repaired by a licensed contractor, is this not correct?" They said "yes it is correct, but are you even getting it fixed? If I have to settle on cash payment, I could send you maybe $150". I then asked "Are you telliing me I'm legally entitled to less than the full amount for the cost of damage your company is liable for?"
This is when they're like "well, I don't know if AAA policy allows cash settlement..." (if that's the case what was the $150 he offered contradicts himself), he said he will have to check with AAA.
I immediately called AAA and I was told that AAA does not have such a policy regulating between their contracted contractors and drivers. I got a call back from AAA saying they(the contractor) will be sending a check and I got the check for full amount in a few days, but I never heard from them.
Looks like they were trying to act like they're NOT legally liable for the damage unless I get it fixed right away, which is sooo not true.
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