Manufacturer certified repair facilities
Redesigning cars, in turn, puts pressure on repair facilities to be able to meet customers? needs in effecting a proper repair. If a shop does not have the space or financial ability to dedicate an area and tools for one particular material, it will not be able to meet manufacturers? repair guidelines. Auto makers understand that repair shops may not have the ability to make these commitments and have created their own species of repairers ? the manufacturer certified repair facility.
Becoming a certified facility, however, is no easy matter. Mercedes-Benz and Jaguar, for example, will only consider shops sponsored by a franchise dealer, and that is only the first step of the process. Mercedes requires applicants to pass an audit that demonstrates the facility has equipment (like a paint booth, welders, and structure aligning tools) authorized for use by the manufacturer, can comply with all Mercedes standards, can meet expected turn-around time, uses only Mercedes parts for repairs, has proper training, and has computer estimating and office management programs. In his presentation on certification for the I-CAR annual convention in the beginning of August, 2004, Raymond Coker of Mercedes-Benz, USA stated that there are currently only fifty-seven facilities in the United States which have been certified and only seventeen of those have met the structural requirements necessary to work on the CL model.