YACPT: Can I really just call up CS and request a new phone because my old one is dying?

[weirdichi]

I heard from many friends you can do that just because your phone is dying or if you give them a legitimate enough reason. My sister in law actually did that and got my brother a new phone. My Motorolla C332 is only lasting 1 hour of talk time now before it goes dead, so I was wondering about this. I still have till Nov till my contract is up. Any employees or cell phone people who know this who can give me advice is greatly appreciated. Thanks!

 

[Mr N8]

They will sign you up for a new contract and give you a discount on a new phone. Sounds like you need a new battery, not a new phone.

 

[weirdichi]

Originally posted by: MogulMonster
They will sign you up for a new contract and give you a discount on a new phone. Sounds like you need a new battery, not a new phone.

The thing is, this phone has an internal battery, so I would have to get a new phone anyway. I wish it had a battery I could just replace it with.

 

[prvteye2003]

Originally posted by: MogulMonster
They will sign you up for a new contract and give you a discount on a new phone. Sounds like you need a new battery, not a new phone.

 

[TwinkleToes77]

hmm interesting you brought that up.. our motorolla is doing the same thing since 3 weeks ago.. but they said get a new battery. Im not wasting money on a battery... ill get a new phone.

 

[BCYL]

My friend and I have the same phone (my friend has the C333, I have the C332)... he said the battery is a known defect for our phone, and he actually took his C333 back to where he bought it and they fixed it for free...

I haven't took mine in yet, cuz I dont use my phone much... You might wanna give that a try...

 

[V00DOO]

When I call AT&T and told them my phone is dying since I have the phone for 3 yrs, they told my I can get $10 off a new phone. Now I am with T-Mobile.

 

[weirdichi]

Originally posted by: BCYL
My friend and I have the same phone (my friend has the C333, I have the C332)... he said the battery is a known defect for our phone, and he actually took his C333 back to where he bought it and they fixed it for free...

I haven't took mine in yet, cuz I dont use my phone much... You might wanna give that a try...

Hmm.. maybe I can take it to an authorized T-movile dealer. But, how are those sales people gonna fix it? I think they'll just open it up, blow some air through it, and call it good. I should call today and see if I can get it fixed or a new phone. Thanks.

 

[BCYL]

Originally posted by: weirdichi

Originally posted by: BCYL
My friend and I have the same phone (my friend has the C333, I have the C332)... he said the battery is a known defect for our phone, and he actually took his C333 back to where he bought it and they fixed it for free...

I haven't took mine in yet, cuz I dont use my phone much... You might wanna give that a try...

Hmm.. maybe I can take it to an authorized T-movile dealer. But, how are those sales people gonna fix it? I think they'll just open it up, blow some air through it, and call it good. I should call today and see if I can get it fixed or a new phone. Thanks.

Remember to be hard with them.... My friend has to grill them for a while before they admit the problem with the phone... dont know how they fix it though... But his phone was in service for around a week...

 

[weirdichi]

up for more suggestions, advice, etc...

 

[weirdichi]

anybody??

 

[KingNothing]

What the hell kind of cheap-ass cell phone has an integrated battery? That's stupid.

 

[weirdichi]

hmmm... NOBODY has ever called up cust serv in a similar situation?