- Apr 10, 2000
- 19,579
- 17
- 81
I have a gateway P6860fx laptop I purchased from bestbuy 2 years ago ( I know i know!) I also got the extended warranty as well.
Well last week, my laptop suddenly froze up when playing wow. I hadn't made any driver changes in months before this. I rebooted and everytime I put in my windows password to login, the screen would go purple. Booting up in safe mode would work fine. I uninstalled the video card driver, rebooted in regular mode, and it came up fine. As soon as I installed the video card driver, it started locking up again when I'd reboot. I then reinstalled windows 7 and as soon as I installed the video card driver, it would lock up and crash.
So I took it to best buy last week. I went in today to see what the status was and they told me they ran their "diagnostics" and everything was fine. They said they wanted to install windows (charge me $30.00). I told them I know for a fact that it wasn't a windows issue since it started happening out of the blue and I tried reinstalling windows only to have the same thing happen. I even booted up the laptop in front of the retard, redid the steps (uninstall the vid card driver, reboot, reinstall the vid card driver, crash) and he said "our state of the art diagnostics say there are no hardware problems". So after arguing with him for awhile, he said he can send it out to their central geek squad location to run extended tests. And it takes 3 weeks to get it back (I'm not in a rush). He said this would be covered by the warranty but if they detect that it's a software issue, they'll return it. I told em fine since I figured this way they can't claim that because I didn't use their "extended" tools, it's my fault.
So I guess my question is, how should I proceed if in 3 weeks, those retards send it back saying its a software issue?
TIA!
EDIT (06/30/2010): Well got a call back from those retards and they said their geek squad folks have determined it's a software issue. They said they want to restore the original OS and if I bring the discs in, they can do so. I said sure that's fine as long as it's covered. He responds that it isn't covered and it costs $130 to install the OS (apparently I had the wrong amount before or the first retard gave me the wrong amount).
I asked him how can 15-20 minutes of actual work be worth $130. And that usually extended warranties cover parts and labor. His response was that it's software installation. I told him that's fucking labor and I shouldn't be charged for it. We went back and forth but pretty much got nowhere. Last thing I told him was that I want a detailed list of all the diagnostic tools they used when working on my laptop. Bleh, it looks like I'll have to resort to plan B. If I had the money to spare, I'd love to take it to a real computer shop and have them diagnose the problem correctly just so I can throw it in their god damn stupid faces.
Well last week, my laptop suddenly froze up when playing wow. I hadn't made any driver changes in months before this. I rebooted and everytime I put in my windows password to login, the screen would go purple. Booting up in safe mode would work fine. I uninstalled the video card driver, rebooted in regular mode, and it came up fine. As soon as I installed the video card driver, it started locking up again when I'd reboot. I then reinstalled windows 7 and as soon as I installed the video card driver, it would lock up and crash.
So I took it to best buy last week. I went in today to see what the status was and they told me they ran their "diagnostics" and everything was fine. They said they wanted to install windows (charge me $30.00). I told them I know for a fact that it wasn't a windows issue since it started happening out of the blue and I tried reinstalling windows only to have the same thing happen. I even booted up the laptop in front of the retard, redid the steps (uninstall the vid card driver, reboot, reinstall the vid card driver, crash) and he said "our state of the art diagnostics say there are no hardware problems". So after arguing with him for awhile, he said he can send it out to their central geek squad location to run extended tests. And it takes 3 weeks to get it back (I'm not in a rush). He said this would be covered by the warranty but if they detect that it's a software issue, they'll return it. I told em fine since I figured this way they can't claim that because I didn't use their "extended" tools, it's my fault.
So I guess my question is, how should I proceed if in 3 weeks, those retards send it back saying its a software issue?
TIA!
EDIT (06/30/2010): Well got a call back from those retards and they said their geek squad folks have determined it's a software issue. They said they want to restore the original OS and if I bring the discs in, they can do so. I said sure that's fine as long as it's covered. He responds that it isn't covered and it costs $130 to install the OS (apparently I had the wrong amount before or the first retard gave me the wrong amount).
I asked him how can 15-20 minutes of actual work be worth $130. And that usually extended warranties cover parts and labor. His response was that it's software installation. I told him that's fucking labor and I shouldn't be charged for it. We went back and forth but pretty much got nowhere. Last thing I told him was that I want a detailed list of all the diagnostic tools they used when working on my laptop. Bleh, it looks like I'll have to resort to plan B. If I had the money to spare, I'd love to take it to a real computer shop and have them diagnose the problem correctly just so I can throw it in their god damn stupid faces.
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