YA(eBay)T: buyer says it won't let him leave feedback for some reason

[Ichinisan]

I sold an item for a friend. Before it ended, the high bidder contacted me. He apologized and said that, if he ends up winning the item, it would be a few days before he could pay (waiting for income tax refund). He suggested we cancel his bid if we were unwilling to wait a few days for payment. I checked with the owner and he said it would be fine to wait a few days, so we did not cancel the bid. The item sold to that same bidder for $1,000.00

He said he still wanted the item, but understands if we wanted to offer it to the second-place bidder and get paid sooner. My friend asked me to do that, but the second chance offer expired 24 hours later with no response from the second bidder.

No problem, though. The original winner came through with the payment. He has the item and he is happy with it. He wants to leave feedback, but says eBay won't let him do it for some reason.

Any ideas?

 

[Ns1]

How many days has it been since the auction ended?

 

[Ichinisan]

How many days has it been since the auction ended?

2/19 was the end date. Not even 30 days yet.

 

[Ns1]

I'm not sure how you accomplished this from a process perspective. The below info is from eBay, if you created a SCO and cancelled the original transaction, it would make sense that the original buyer can no longer leave you feedback. But if this is the case, how did he pay for the item to begin with?

Refer to the italics/underlined

When to use a Second Chance Offer
In general, you can make a Second Chance Offer if your listing meets these criteria:

• The listing is in auction-style format.
  
  
• At least one of your non-winning bidders accepts Second Chance Offers.
  
  
• Any of these situations apply:
  • You only have one item to sell and the reserve price (if applicable) was not met.
    
    
  • You only have one item to sell and the winning bidder did not pay. (You must cancel the original transaction before starting the Second Chance Offer process.)
    
    
  • You have additional duplicate items to sell. (You must cancel all transactions that you will not be able to honor before starting the Second Chance Offer process.)

 

[Ichinisan]

The original transaction wasn't canceled. If the second chance offer had been accepted, then I would have canceled the original.

The only other time I did a second chance offer was for a different sale last year. The original high bidder realized he couldn't get PayPal credit to approve the amount. The second chance offer was accepted. I couldn't figure out why the original was still showing "awaiting payment." Eventually, I called eBay and they said I had to cancel the original, even though the wording made it seem like the wrong thing to do.

So that's how I knew it was possible to make a second-chance offer without canceling the first.