I think you might be giving them too much info. You can own 1 or 100 cards and blocks, that's beside the point. The point is you have 1 defective block that needs to be replaced. Try the KISS philosophy.
I think you might be giving them too much info. You can own 1 or 100 cards and blocks, that's beside the point. The point is you have 1 defective block that needs to be replaced. Try the KISS philosophy.
Because NCIX.CA has this policy with their Water Block items as do most Retailers.
Because XSPC Support requested the information.
Did you contact ncix.ca about rma'ing the card?
Looking at the site and reading what you quoted didn't look to mean you were sol if the item is defective. To me it looks like you had a 30 day window to rma the card for an exchange. No refunds, no swapping to a diff item is the way it looks to be taken to me.
Anyways good luck. RMA'ing an item isn't a pleasant experience most of the time. I've only had to rma a couple of items.
1st was a Antec power supply many moons ago which went smoothly.
2nd kind of sucked a little. Aopen 6600GT purchased at mwave. 1st card went belly up. Replacement went belly up. Switched to chaintech on 3rd try which worked great. Only sucked because of time involved.
3rd rma was with Asus and a MB, lets just say I'll most likely never deal with a Asus product again and leave it at that.
Whatever: How could I have known the 1st WB was defective if I had not bought a 2nd WB to compare it to: hence, if NCIX have a 30 day reprisal period it was long over.
I will look into RMA through NCIX.CA. Thanks for the information and will let you know.
Rinaun
Golden Member
- Dec 30, 2005
- 1,196
- 1
- 81
If they don't accept the RMA let me know and I won't be purchasing there ever. Almost all companies that sell watercooling parts will take this part and easily give you a replacement block granted you have evidence of a purchase from them. These type of defects (especially with XSPC products) occur often.
When I worked for SVC, we'd just collect RMA stuff and hold onto it to send back in one large box for replacement. It's less hassle to just take the item and return it than it is to deal with an irate customer. I've never heard of stories from NCIX but sidewinders and frozen-cpu are generally super nice; give them a call and they'll help you out. Understand however, that NCIX is doing you a favor by RMAing after 30 days........don't ream them for something they didn't make/break, either!
Source: SVC ex-manager (don't buy there because the owners are scum; go to sidewinders or frozen cpu)
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that is not warranty policy. that is return policy. original poster is obviously beyond return period.
I think I can still FIX it: but, what's the point when it comes to RMA, whether it's YOU or the Retailer filling the claim?
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retailer are retail sales center, not warranty service center.
just bought four 290x. sapphire was not on the list due to their piss poor policy. sapphire requires the place of purchase (retailer) for complete the rma. that means you at the absolute bottom to get prioritize.
anyone using a retailer rma method. you might as well buy a replacement, and sell the rma exchange when it finally comes back. you going to out of service for 4-6 weeks easy.
direct rma like corsair, msi, gigabyte, asus, etc. ~2-4 days turn around time. excluding shipping time both way. with overnight shipping option at your expense.
if I were you and I had to tools to grind that down to make it work. skip the rma. xspc is clearly back peddling. thanks for sharing it with us.
just bought four 290x. sapphire was not on the list due to their piss poor policy. sapphire requires the place of purchase (retailer) for complete the rma. that means you at the absolute bottom to get prioritize.
anyone using a retailer rma method. you might as well buy a replacement, and sell the rma exchange when it finally comes back. you going to out of service for 4-6 weeks easy.
direct rma like corsair, msi, gigabyte, asus, etc. ~2-4 days turn around time. excluding shipping time both way. with overnight shipping option at your expense.
if I were you and I had to tools to grind that down to make it work. skip the rma. xspc is clearly back peddling. thanks for sharing it with us.
Looking at your images it looks like the standoff/mount just isn't pressed in enough.
If it was me I wouldn't hassle with a rma I'd just fix it myself and be done with it....Of course I'd be pissed off about it tho.
Best option would be to take the block apart and use a vise or a press to press it all the way in. Not sure how hard it would be to take apart but it would be the safest solution.
Seeing it's the mount by the cooler running vrm2 you might be able to just pluck it out and see how the temps are without it. I'd think there would still be enough pressure to keep decent enough contact.
Reading the thread you know I did not know what the problem was at the beginning and I investigated at the request of XSPC Support and I found the problem then submitted my findings to them and haven't heard anything from them since after they said they would replace the Water Block ASAP.
Yes I can probably FIX it, but why, considering this Defective Block may have over stressed my 290X's to a point where they will fail in short time - Then What - I've completely lost my case.
----------------------------
If I where to FIX-IT myself I would extract the mounting boss first. Check the bore for peel then use a drill bit to smooth. Heat the Copper Base to about 150C drop in a dab of 24 hour Metallic Epoxy then press the Boss back in.
What are your takes for a Self-Repair?
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Me personally....I'd just yank it out and mount the block without it. It's next to vrm2 which doesn't even get that hot. Most likely the block will still have enough pressure on vrm2 to keep the temps reasonable.
Of course I don't have the block or gpu in hand to see if my thinking is logical or not. Looking at the images it looks like it would work tho.
Using my TriX temps as an example. Earlier today I looped Valley for 45 minutes then ran multiple bench's. Wanted to compare the TriX and DD temps was the reasoning.
VRM 1 max temp was 68c VRM 2 I didn't bother looking at the max temp at all as it was only 40c at the time. Looking at the gpu-z screenshot it might have peaked at 42-45c going by the graph in the gpu-z screen capture.
You could wait it out and get a RMA if you so choose. If your 290x(s) do fail in the future I doubt you'd have any luck getting XSPC to replace them.
I'm going to wait until Friday. If I don't hear from XSPC Support, I will attempt to Fix-It myself over the week end.
My thanks goes out to all AnandTech Forum Members who have contributed to my post.
Thank you: RON
Believe me, if XSPC doesn't come through by Friday, I will be flogging their products till H*%l Freezes over and point at this thread.
---------------------------------------
This is my final E-Mail to XSPC Support ASIA:
FLORA:
I require your response by Friday May 2nd, 2014. If none, I will take it as a negative and do what I will.
Thank you: RON
PS: http://forums.anandtech.com/showthread.php?t=2378913
------------------------------------------------------
I've yet to post my buyers purchase review about this product to NCIX.CA.
My thanks goes out to all AnandTech Forum Members who have contributed to my post.
Thank you: RON
Believe me, if XSPC doesn't come through by Friday, I will be flogging their products till H*%l Freezes over and point at this thread.
---------------------------------------
This is my final E-Mail to XSPC Support ASIA:
FLORA:
I require your response by Friday May 2nd, 2014. If none, I will take it as a negative and do what I will.
Thank you: RON
PS: http://forums.anandtech.com/showthread.php?t=2378913
------------------------------------------------------
I've yet to post my buyers purchase review about this product to NCIX.CA.
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What? Why would it matter how many cards and blocks you have? That's strange. All they need to know is what card you are mounting the defective block to so they can determine it's indeed reference and compatible. Obviously, if someone only had a single card setup, they would be liable for their warranty. Really doesn't make any sense???
My thoughts exactly - You have to remember that I had the defective WB first mounted on my Ref Gigabyte R9 290X and was using it. I did notice that the card was warped with the RAZOR mounted but the card worked and didn't think too much about it as this was my 1st go at GPU water cooling. I recently got a deal on 2 identical Ref Sapphires 290X BF4's hoping they had Hynix GDDR5 but no luck as they have Elpida and bought the 2nd XSPC RAZOR at the same time in order to run the 2 Sapphire's in X-Fire. To cut costs it was my intention to sell the Gigabyte card once I had the setup up and running. When I saw that the newer RAZOR did not warp a Sapphire card I wondered if there was a difference between the Reference Gigabyte compared to the Reference Sapphire 290X PCBs, but when I mounted the older RAZOR to the Sapphire card it warped it too and there was no way I could get the warped card to fire up when configured in X-Fire using the XSPC Flow Bridges. I knew then for sure there was something wrong with the 1st RAZOR I had purchased and notified XSPC Support ASIA about the problem. The rest is real time as per this thread.
I had previously configured the 2 Sapphires in X-Fire using there original OEM coolers so I knew both cards where good.
I should know by their time Friday midnight, which would be Saturday morning my time, what's happening. No response since April 25th and no response from them come Saturday would indicate they are ignoring and refusing my RMA claim after they said I was entitled, in which case I will attempt to repair the 1st RAZOR and write an explicit customer review at NCIX.CA about what I have experienced buying XSPC products and about their Customer Support policy plus I will rename this thread to something that will draw attention to our forum members about XSPC's RMA practice.
It's really a shame if they deny me because I do like their RAZOR design and the quality is descent and I understand manufacturing glitches but I don't understand XSPC's crappy Customer Service at all.
You guessed it, I'm presently running the Gigabyte card with it's original OEM cooler as my loops are dry - LOL
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Rinaun
Golden Member
- Dec 30, 2005
- 1,196
- 1
- 81
That's where I think you are a bit wrong. XSPC has almost a non-existent customer service team because they expect customers to use parts within 30 days and send products back to retailers. This is why you're having so many issues; you're contacting someone most likely from their office in China. Threatening them won't do diddly because they are making a high amount of profit on each block and they simply don't care about a bad review. It's also not uncommon for users to be completely in the wrong regarding what part they bought or if it fits X model of card. I'd say we had more people return stuff by claiming it was defective or missing hardware when they bought some non-reference or newer reference-designed card. This and the fact that they are a foreign company is why you paid less than you would from any other vendor.
TLDR: You get what you pay for! Amazing, really.
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Perhaps your right compared where I'm suffering and attempting to notify the consumers about malicious fraud, if this is the case, and its coming down to the wire.
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XSPC is a joke. I don't buy any products from them other than the RX480 I bought long ago. Won't touch anything from them now.
HEY! I got to SATURDAY Midnight (5 hr + Greenwich) in the western Hemisphere to find out and I'm giving them a 12 Hr leeway as to what their final answer is. Nothing is Nothing in my opinion. Let you know come Monday morning in the Western Hemisphere.
Over 1400 Hits on a RMA Thread in AnandTech Forums - XSPC has to wake up, I've given them every link in which to respond too - Primarily Mine.
Over 1400 Hits on a RMA Thread in AnandTech Forums - XSPC has to wake up, I've given them every link in which to respond too - Primarily Mine.
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Well I've given XSPC Support a week to initiate their commitment to RMA my defective RAZOR R9 290X Water Block and haven't heard a thing from them inspite of my several attempts to contact. I take it they have chosen to ignore me thus refusing to RMA.
I'm stuck with a Mfgr's Defect Product which I have to attempt repair myself - What a waste of time and effort.
Too Bad because I do like their Design but their RMA Support does NOT Exist.
I'm stuck with a Mfgr's Defect Product which I have to attempt repair myself - What a waste of time and effort.
Too Bad because I do like their Design but their RMA Support does NOT Exist.
I am not sure if this has been suggested yet.
Can't you do a charge back from your credit card.
Not going to bother - It's taken up too much of my time. I'm confident I can Fix-It and not going to continue monitoring this Post.
Just from my experience with XSPC Support - A Warning to Fellow AnandTech Forum Members if they are considering purchasing the XSPC RAZOR the RMA doesn't Exist.
Too Bad it's a Nice Water Block.
Damn OP, sorry to hear you've had such a horrible experience with this whole situation. I have several of their products in my WC rig & will certainly think of this situation during my next project. Terrible way to treat your customers.
It's too bad NCIX won't at least go to bat for you & exercise their position to keep you as a customer. They should have offered to at least make contact on your behalf. The buyer at NCIX most likely wouldn't be dealing with Flora, but someone in a higher position.
I will PM you an email address which may or may not help the situation. Send that gentleman an email & see if it helps.
It's too bad NCIX won't at least go to bat for you & exercise their position to keep you as a customer. They should have offered to at least make contact on your behalf. The buyer at NCIX most likely wouldn't be dealing with Flora, but someone in a higher position.
I will PM you an email address which may or may not help the situation. Send that gentleman an email & see if it helps.
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