Oh, ugh! Yeah, that changes things, doesn't it?
Well, if you're going to be stuck doing long-distance maintenance for this friend, it might be a good idea to do something along the lines of what
RebateMonger is suggesting, though there are many, many alternatives. Most, or all, of them involve a lot of work up front to save a lot more down the road.
If you're not entering a regular, long-term arrangement with your friend, then I'm thinking he should probably get someone local. Trying to handle something like this long-distance is fraught with peril, unless you're familiar with the processes and have good remote admin software. There's a lot of it out there, and some of it is even free -- but it all requires some preparation and knowledge to make it work. There are some variations on VNC that might work for you, but it's probably going to be tedious at best.
Friends often call when they run into a spot of trouble like this. It's natural to want to help. And you may very well be able to do so. But please remember that you may be able to do your friend a greater service by having him consult someone who can put his/her hands on the system in question. (Of course, finding some local tech qualified for this can be a trial, too. I know.)
I really hate trying to do long-distance diagnostics and maintenance on systems that I don't "know", and for which I have no reliable history.
Good luck.
Originally posted by: crazychicken
thats the thing, its not my computer - a friend of mine has a small business and who knows what they do to those things. I am not in the same state so i cant go over and poke around myself, so i thought i'd have him run something like this and then i could look at the results