Xoxide poor selling practices

LIVAN

Golden Member
Oct 24, 2000
1,210
0
0
Ordered a Silencer from them. Got email next day saying item not in stock. Emailed them back right away to cancel. Didn't hear anything, assume they canceled but found out next day they already charged credit card instantly even item not in stock.

Wrote them, got response from Will,

"I was out of office did get your mails, item came in and shipped, too bad you didn't like it"


I ws like what the heck, that is worse than some of the FS trolls we have here! They charged my card without having the item in stock and now I get this kind of response after they force shipped on me.


I wrote them again, got email from Jason, the guy was basically blaming me for writing to the wrong email address. Ok maybe but NOWHERE in that email did it say AUTOMATED EMAIL DO NOT RESPOND! And he goes on to say I should read their terms or conditions because I am basically inept.

Let me get this straight, they charged my card when the item is OOS and shipped the item despite my cancellation now they are calling me dumb and won't refund my money.

Any advice how I should handle this?
 

dullard

Elite Member
May 21, 2001
25,045
3,399
126
1) Refuse shipment.
2) Contact CC company.

Problem solved.

But I don't really understand why you don't want the item. Looks like it just got delayed a day or two. You'll get the item you wanted at a price you found reasonable to begin with. I just don't see the problem.
 

BigJ

Lifer
Nov 18, 2001
21,335
1
81
They usually do a pre-charge sort of thing to make sure that you have enough funds on your CC before shipping the item. Lots of companies do it. Is there a restocking fee? If not just send it back.

Or like everyone else said:

Refuse Delivery
Call your credit card company
 

Originally posted by: dullard
1) Refuse shipment.
2) Contact CC company.

Problem solved.

But I don't really understand why you don't want the item. Looks like it just got delayed a day or two. You'll get the item you wanted at a price you found reasonable to begin with. I just don't see the problem.
This is generally the solution to these types of problems.
 

edro

Lifer
Apr 5, 2002
24,328
68
91
1.) Open Box Carefully
2.) Shat in the Box
3.) Reseal Carefully
4.) Return to Sender
 

waggy

No Lifer
Dec 14, 2000
68,145
10
81
Originally posted by: dullard
1) Refuse shipment.
2) Contact CC company.

Problem solved.

But I don't really understand why you don't want the item. Looks like it just got delayed a day or two. You'll get the item you wanted at a price you found reasonable to begin with. I just don't see the problem.

bingo. refuse shipment and contact CC company.

But why don't you want it now? its only a deley of a day or two so no big deal. did you find it cheaper someplace else?
 

neutralizer

Lifer
Oct 4, 2001
11,552
1
0
yea, if you got the same price as you wanted. there's nothing wrong with it.

i've ordered from xoxide during x-hour, great deals!
 

acemcmac

Lifer
Mar 31, 2003
13,712
1
0
to the company's defence... I know of nobody who has had anything but the best of experiences with them... I've found them to be even less of a hassle with RMA's than even newegg. Sorry you're having so much trouble.
 

MacBaine

Banned
Aug 23, 2001
9,999
0
0
Originally posted by: neutralizer
yea, if you got the same price as you wanted. there's nothing wrong with it.

i've ordered from xoxide during x-hour, great deals!

Are you insane? They have some of the highest prices on the net... their 'sales' are a joke.
 

Gurck

Banned
Mar 16, 2004
12,963
1
0
That was pretty rude of them. If the item has shipped then you're pretty much all squared away, no? Chalk it up as a learning experience.

Originally posted by: SampSon
I read that as "Xionide".

Go free ipod scam!

No, that's Xiety.
 

Vic

Elite Member
Jun 12, 2001
50,415
14,305
136
Originally posted by: Jzero
Refuse delivery, demand a refund, chargeback if they do not comply.
Absolutely correct way to handle this.

When demanding the refund, do not forget to remind them that a successful chargeback will be expensive to them (on average about $100), and that you have every likelihood of being successful.

Some companies really need to be reminded that proper service is just as important as product and price.
 

Originally posted by: Gurck
That was pretty rude of them. If the item has shipped then you're pretty much all squared away, no? Chalk it up as a learning experience.

Originally posted by: SampSon
I read that as "Xionide".

Go free ipod scam!

No, that's Xiety.
Oh even worse.
Well, Xionide got taken by that scam too though.
 

jyates

Diamond Member
Aug 18, 2001
3,847
0
76
Refuse delivery and make sure you have copies of all correspondance and then contact your
credit card company and have the charges removed.
 

sygyzy

Lifer
Oct 21, 2000
14,001
4
76
The problem with refusing shipment for many people is that it's not an option if it gets shipped to your company (ie receptionist signs for it) or your house (and you work, like most people).
 

JzL

Golden Member
Jul 23, 2002
1,639
1
0
Originally posted by: edro13
1.) Open Box Carefully
2.) Shat in the Box
3.) Reseal Carefully
4.) Return to Sender



WINNER

/thread
 

Garet Jax

Diamond Member
Feb 21, 2000
6,369
0
71
Originally posted by: LIVAN
Ordered a Silencer from them. Got email next day saying item not in stock. Emailed them back right away to cancel. Didn't hear anything, assume they canceled but found out next day they already charged credit card instantly even item not in stock.

Wrote them, got response from Will,

"I was out of office did get your mails, item came in and shipped, too bad you didn't like it"


I ws like what the heck, that is worse than some of the FS trolls we have here! They charged my card without having the item in stock and now I get this kind of response after they force shipped on me.


I wrote them again, got email from Jason, the guy was basically blaming me for writing to the wrong email address. Ok maybe but NOWHERE in that email did it say AUTOMATED EMAIL DO NOT RESPOND! And he goes on to say I should read their terms or conditions because I am basically inept.

Let me get this straight, they charged my card when the item is OOS and shipped the item despite my cancellation now they are calling me dumb and won't refund my money.

Any advice how I should handle this?

A company does not have to have stock on an item before they charge your credit card. In fact many businesses run a just in time (JIT) inventory system that allows them to minimize or reduce carrying costs.

However, by charging your credit card they are legally obliged to sell you the product for the agreed price. They seemed to have met their obligation.

In terms of cancelling your order. Email is a difficult mechanism. There is no proof that they did or didn't receive the cancellation notice. It also depends on their return policy. If they had to purchase the item (to sell it to you), then they may have already committed their funds on your behalf. If you cancelled, then they may still have to buy the item.

PS - Why do you want to cancel to your order anyway? They shipped the item for the same price you bought it for right? What's changed?
 

LIVAN

Golden Member
Oct 24, 2000
1,210
0
0
UPDATE: I received a latest email from XOXIDE, I would never buy from them again and advise against everyone from buying from them


From: "Xoxide.com RMA" <rma@xoxide.com>
To: "'SH'" <cazic99@comcast.net>
Sent: Thursday, August 19, 2004 7:26 AM
Subject: RE: Credit Notice from Xoxide.com


>I hate to tell you, but legally we are not required to do anything except
> ship you the items that you ordered within 30 days of when you placed the
> order. We are NOT required to let you know if there is a back order. We
> are NOT required to respond to your emails or phone calls. We are NOT
> obligated to cancel the order after you have placed it.
>
> The fact that you emailed us and didn't receive a response is irrelevant.
> The facts are that you did not follow the guidelines as specified on the
> Information Page and now you are whining that we did.
>
> If you do not want the restocking fee back then that is your decision. Do
> what you feel is necessary. You're not going to get your money back though.
> As I have said several times, the terms and conditions of purchase are
> clearly posted on our web site. If you did not read them, that is YOUR
> fault, not ours. I am not bullying you; I am simply enforcing the
> conditions that you agreed to when you placed the order.
>
> This will be the last message that you will receive from me. I am not going
> to waste any more of my time responding to your messages just because you
> can't get it through your head that you made a mistake and now refuse to
> take responsibility for it.
>
> Jason
> Xoxide.com


Wow, And I thought this was a free country?
 

LIVAN

Golden Member
Oct 24, 2000
1,210
0
0
PS - Why do you want to cancel to your order anyway? They shipped the item for the same price you bought it for right? What's changed?

------




I assumed it was in stocks and I will get it no later than 7-31. BUt they told me they won't ship until 8-4-04 at least. That is why. 4 days is too long not to use my computer as my original Vid Card fan was fried.
 

pulse8

Lifer
May 3, 2000
20,860
1
81
Sounds like you screwed up, gave them a hard time about it and now you're mad because they aren't bending over and absorbing the cost of your screw up.