Hey guys, I have a little bit of a problem here, and would appreciate ANY help and suggestions. Thanks.
My XFX 4890 XT was making high pitched noise under load that was really annoying, even more so when I added the card to my WC loop and my system was generally quiet. So I decided to RMA it to XFX while I was gone over the winter break. The card was:
Dec 28 - Delivered by USPS
Dec 29 - XFX Acknowledged receipt
Jan 6 - XFX tested the card and determined it to be faulty
Jan 12 - I contacted XFX and they told me the card was being pulled and should ship shortly. Nothing happened.
I then contacted XFX about 7-8 more times between January 18th and 28th before they admitted to not having any 4890 XTs in stock, and telling me they have no idea when any will appear. In other words, I was out of luck.
After more calls, XFX finally offered me 3 choices:
1. Wait for 4890 XT to come in. May take en eternity.
2. Have them ship me a stock 4890 and then 4890XT if it ever arrives. Since I'm on WC-ing, this would mean me having to drain my loop a million times to swap the cards in and out. No-oh. More importantly, no guarantee an overclocked version would ever arrive.
3. Pay $130 to trade up to 5850. This option would be great for $100, but $130 is way too much. I mean, MSRP difference b/w stock 4890 and 5850 is $100, so difference b/w OC-ed 4890 and stock 5850 should be even less, not more.
I finally called and asked for a refund, which they refused; I proceded to leave a voice-mail for their manager, but my call was never returned...
It is now FEBRUARY already!
Anybody know of any consumer rights protection agency that might be able to help me out? I filed a claim with BBB yesterday. Thank you all.
My XFX 4890 XT was making high pitched noise under load that was really annoying, even more so when I added the card to my WC loop and my system was generally quiet. So I decided to RMA it to XFX while I was gone over the winter break. The card was:
Dec 28 - Delivered by USPS
Dec 29 - XFX Acknowledged receipt
Jan 6 - XFX tested the card and determined it to be faulty
Jan 12 - I contacted XFX and they told me the card was being pulled and should ship shortly. Nothing happened.
I then contacted XFX about 7-8 more times between January 18th and 28th before they admitted to not having any 4890 XTs in stock, and telling me they have no idea when any will appear. In other words, I was out of luck.
After more calls, XFX finally offered me 3 choices:
1. Wait for 4890 XT to come in. May take en eternity.
2. Have them ship me a stock 4890 and then 4890XT if it ever arrives. Since I'm on WC-ing, this would mean me having to drain my loop a million times to swap the cards in and out. No-oh. More importantly, no guarantee an overclocked version would ever arrive.
3. Pay $130 to trade up to 5850. This option would be great for $100, but $130 is way too much. I mean, MSRP difference b/w stock 4890 and 5850 is $100, so difference b/w OC-ed 4890 and stock 5850 should be even less, not more.
I finally called and asked for a refund, which they refused; I proceded to leave a voice-mail for their manager, but my call was never returned...
It is now FEBRUARY already!
Anybody know of any consumer rights protection agency that might be able to help me out? I filed a claim with BBB yesterday. Thank you all.