Xbox One not pulling in discs

[jacktheripper88]

Just looking to see if anyone has any further suggestions on what to do next.



I have a customer's Xbox One that has had an object inserted into the disc drive. I've already opened the disc drive and removed it, it was a flat 2x2" piece of plastic that looks to be packaging from a kids toy.



Long story short, got the drive open and got it out (I work in a shop and have dealt with a number of different disc drives over the years), put the drive back in place and noticed that when I tried to put a disc in it wouldn't slide in at all. Lifted a bit of the dust cover at the front of the drive and noticed that the "gate" was down.

***Not sure if that is the proper name for that mechanism, but its the one that blocks a second disc from being loaded***

Tried to eject but just got the empty drive chime. Powered it down, unplugged it and did a power drain and tried again, same thing.


Reopened the optical drive and compared the placement of the gears against the placement of gears in videos of these drive being replaced and noticed mine was in the closed position. I gently rolled the gears to put it into the open position and now discs can slide in just fine.


Closed the drive back up and reassembled the console. Now when I try to slide a disc in it doesn't try to pull the disc in at all, hitting eject only gives me the empty drive chime.



Any ideas?

 

[razel]

I remember there being a manual eject button. Perhaps try hitting that?

 

[jacktheripper88]

I've given that a try, feels as though there is nothing to push against. I'm not sure what mechanism the Xbox One uses to recognize a disc being inserted (IR light or a physical switch/plunger) but I'm getting the feeling it was probably damaged when this plastic got pushed in

 

[EXCellR8]

I'm not familiar with Xbox One disc hardware but the 360 had a pretty basic SATA drive that was hot-swappable but you needed the serial key from the original drive in order to replace them, else it would ban the user from using his or her online account and console functionality.

 

[shortylickens]

Discs?

 

[jacktheripper88]

I had to replace a PS3 drive awhile ago and the process ended up being that you moved the system board from the old to the new to keep it compatible.
I'll have to look into what the run around is for replacing the drive itself. If anyone else has had to do this I'd love to hear from ya.

shortylickens I'm not really sure if one word with a question mark constitutes as a question, what is it you're asking?

 

[purbeast0]

I think he's trying to let us all know that he is super cool and only downloads his games and plays them off of the hard drive.

 

[shortylickens]

I think he's trying to let us all know that he is super cool and only downloads his games and plays them off of the hard drive.

Well, I'm cooler than you. But thats like saying yur smarter than Donald Trump. Or sexier than Al Yankovich.
Oh, and I also dont own anything on disc.

 

[razel]

I think he's trying to let us all know that he is super cool and only downloads his games and plays them off of the hard drive.

He's just stating what he likes most, but misspelled it.

 

[jacktheripper88]

That's what I was thinking...

But anyway, didn't post to debate the proper word length of a question

 

[jacktheripper88]

bump?

 

[jacktheripper88]

Got it sorted out. Looks as though when I rolled the gears I didn't get them rolled to the fully open position and the xbox wasn't sure of the exact stat of the drive being loaded or unloaded.

 

[Schfifty Five]

Got it sorted out. Looks as though when I rolled the gears I didn't get them rolled to the fully open position and the xbox wasn't sure of the exact stat of the drive being loaded or unloaded.

So, all good now?