I just got a new Xbox 360 and have been playing it for around 10 days. Yesterday, I noticed that the LB "bumper" on the packaged controller wasn't registering all of the time. I tested it in one of the menus in Marvel Ultimate Alliance, and the LB missed about half the time, while the RB missed occasionally. Both bumpers have a soft, squishy feel. I could get them to register 100% by pressing harder than usual and directly over the recessed letters. I compared the feel to a controller that I had borrowed (the bundled controller from a launch 360, I think), which had a very positive, clicky feel, even from the outside edges of the bumpers.
From the labels and visible circuit boards in the battery compartment, the two controllers are different revisions. I doubt that my bumper issues are related to the revision, but I'm not sure.
I'm 80% sure that there's a problem with my particular controller, but I wanted to make sure, and see if anyone had experience dealing with MS support for accessories. The closest thing I found with Google was a guy who broke one of the bumpers by dropping the controller and who intended to replace it by buying a new controller and fraudulently returning the old one.
Update:
I bought another controller (as a second controller and interim replacement) from Amazon, and it has a similar problem with right on the d-pad. I'm going to see how the return goes before I decide what to do with it.
Update 2008/02/12:
I received a replacement controller. According to the USPS DC, they had it for 8 business days before USPS processed it on the way back.
The replacement was unpackaged. The buttons and the d-pad all feel fine, but the sticks have a greenish tinge. I'm going to wipe the whole thing down and test it.
From the labels and visible circuit boards in the battery compartment, the two controllers are different revisions. I doubt that my bumper issues are related to the revision, but I'm not sure.
I'm 80% sure that there's a problem with my particular controller, but I wanted to make sure, and see if anyone had experience dealing with MS support for accessories. The closest thing I found with Google was a guy who broke one of the bumpers by dropping the controller and who intended to replace it by buying a new controller and fraudulently returning the old one.
Update:
I called MS, and exactly as skillyho wrote, I have to ship it to their repair center, and they'll send a new one back. The CSR quoted a 3-10 day turnaround, which isn't too bad.
I bought another controller (as a second controller and interim replacement) from Amazon, and it has a similar problem with right on the d-pad. I'm going to see how the return goes before I decide what to do with it.
Update 2008/02/12:
I received a replacement controller. According to the USPS DC, they had it for 8 business days before USPS processed it on the way back.
The replacement was unpackaged. The buttons and the d-pad all feel fine, but the sticks have a greenish tinge. I'm going to wipe the whole thing down and test it.
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