About a week ago my 360 stopped reading any kind of disc I put in. I tried every single game I have, DVDs, etc., no matter what it says "the disc is unplayable". Found a few people online who had the same problem, and from what it sounded something happened to the laser in the DVD drive. I have a launch console (bought November 2005), so I called Microsoft to see what they said. I assumed I would be covered because of the warranty extension, but after being on the phone for almost an hour with a very rude person, she told me it has been out of warranty for 3 months, and I'd have to pay not only to have it fixed, but also for shipping both ways. I asked to speak to her even more rude supervisor, who told me basically "tough luck, send it to us and we'll fix it for $150". I told him I could go buy a new one for $300, to which he said "then I suggest you do that" and hung up on me.
Needless to say, I am furious. I've never had a problem with my system until now. I do not want to buy a new system, but I also don't want to pay them $150 to fix it and in all likelihood get a used system back. So, I'm thinking of buying a new core system with some kind of extended warranty, but that goes against most of my better judgement. Has anyone bought a store service contract for a 360? If so, where did you get it from, and which one(s) is/are the best?
Update: I just went grocery shopping at Mejier and they had a coupon for 20% off any single general merchandise item (electronics included). I decided to get a 360 with this coupon (was going to get a core), but the person told me if I opened a Meijer credit card I could get an additional 10% off, and then if I used it on the 360 I could get ANOTHER 15% off on top of everything. So, I ended up paying $254 out the door for a premium system.
Needless to say, I am furious. I've never had a problem with my system until now. I do not want to buy a new system, but I also don't want to pay them $150 to fix it and in all likelihood get a used system back. So, I'm thinking of buying a new core system with some kind of extended warranty, but that goes against most of my better judgement. Has anyone bought a store service contract for a 360? If so, where did you get it from, and which one(s) is/are the best?
Update: I just went grocery shopping at Mejier and they had a coupon for 20% off any single general merchandise item (electronics included). I decided to get a 360 with this coupon (was going to get a core), but the person told me if I opened a Meijer credit card I could get an additional 10% off, and then if I used it on the 360 I could get ANOTHER 15% off on top of everything. So, I ended up paying $254 out the door for a premium system.
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