- Oct 28, 1999
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I've got a one year old Sienna van. Took it in for the 15,000 mile service yesteday morning. Supposed to be an hour service, took almost 1:45. Finally get my van back, climb in the drivers seat and immediately spot a 6" crack starting under the weather stripping of the passenger side of the van.
They had taken the van through a car wash prior to giving it back to me.
I drive into the sun every morning and with my polarized glasses that crack stuck out like a lightning bolt. It wasn't there before I dropped it off.
Had the service manager come out and look it over. Under the wiper blade there was a barely distinguishable chip that you could faintly feel with a ball point pen.
She gave me her card, told me to talk to my insurance company and see what they could do. Which isn't anything. Allstate doesn't have windshield riders...at least in my region. It's just part of the deducatable.
It's a crappy situation because they can say they didn't cause it, and be right. And I can say it wasn't there before they had it, and I'd be right. They think the chip was there and that the cold water and then heated drying probably caused it to pop.
I've bought two cars from that dealer in the last year, the 2nd car being just last month so I have something work off there. And in truth, the windshield on the van suck and is terribly distorted across the bottom. I'm thinking about asking the dealer to warranty the windshield for the distortion purposes...knowing full well that it probably won't fix that. But at least then neither me or them are out the cost of the windshield.
So AT...how would you handle this?
I'm also going to request to never have my cars run through a carwash again. Earlier this year I had the GM dealer snap the antenna off my car becuase they forgot to take it off before washing. They took responsibility and got it replaced at least.
But yeah...not much luck in the car wash dept for me
They had taken the van through a car wash prior to giving it back to me.
I drive into the sun every morning and with my polarized glasses that crack stuck out like a lightning bolt. It wasn't there before I dropped it off.
Had the service manager come out and look it over. Under the wiper blade there was a barely distinguishable chip that you could faintly feel with a ball point pen.
She gave me her card, told me to talk to my insurance company and see what they could do. Which isn't anything. Allstate doesn't have windshield riders...at least in my region. It's just part of the deducatable.
It's a crappy situation because they can say they didn't cause it, and be right. And I can say it wasn't there before they had it, and I'd be right. They think the chip was there and that the cold water and then heated drying probably caused it to pop.
I've bought two cars from that dealer in the last year, the 2nd car being just last month so I have something work off there. And in truth, the windshield on the van suck and is terribly distorted across the bottom. I'm thinking about asking the dealer to warranty the windshield for the distortion purposes...knowing full well that it probably won't fix that. But at least then neither me or them are out the cost of the windshield.
So AT...how would you handle this?
I'm also going to request to never have my cars run through a carwash again. Earlier this year I had the GM dealer snap the antenna off my car becuase they forgot to take it off before washing. They took responsibility and got it replaced at least.
But yeah...not much luck in the car wash dept for me
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