WTF, United Airlines don't answer the phone?

[Dunbar]

I'm trying to get a late flight charge credited from United due to a business trip being cancelled because of the WTC events. Orbitz has already credited me for the flight but United won't answer their phone. I find this unacceptable, they say they are going to credit us but I've been calling for three weeks, to get the ball rolling, and get a continuous busy signal...

 

[Capn]

*66 ?

A busy signal doesn't really mean they're not answering the phones.

 

[BlueApple]

Probally VERY VERY busy... not their fault IMO.

EDIT:: I just called them (1-800-241-6522) and didn't get a busy signal at all, some recorded message about their Mileage Plus club, but no busy signal.

United phone #'s

 

[Dunbar]

Busy, nobody is flying. They've cut their schedule 20% and started laying people off. I just called and got a message saying "due to high call demand we are unable to take your call." When the hell will they be able to take the call, and last time I checked phone systems had a little feature called "putting you on hold." My guess is they don't want to refund money so they aren't taking calls.

 

[N8Magic]

<< I just called and got a message saying "due to high call demand we are
unable to take your call." >>



Because of the seat sales announced lately, they are probably swamped with calls. The message you are hearing is their overflow route. It's better than hearing a busy signal, no? Just keep trying, and you will get through.

 

[BlueApple]

They are busier for people probably canceling their trips and not booking them, I should have made that clear in my first post.