Sudheer Anne wrote: 'I'm not sure what modem my isp uses. I use earthlink so does anybody here know what modems they use??? '
Depends on what POP you're using. If it's one of the original MindSpring (and I think a few Netcom) ones, it's USR V.90; if it's a UUNet/WorldCom POP (or Gridnet), it could be anything from a Rockwell (K56Flex) to USR to who knows what?
Could be a combo of mismatched modems and lousy phone lines. We have had several flavors of modem around here, accessing the same POP across the same phone lines. The genuine USR V.90 generally got the best connections (33.6 to 39), the HCF couldn't even connect most of the time and barely managed 28.8 when it did get connected. Others got results somewhere in between. Local telco replaced the drop from pole to house twice over 10 years; no significant changes. They claimed that the lines met the FCC spec (fax at 9.6) and that they couldn't do anything else to clean up the lines (without spending money on fiber, another switching office, etc., etc., etc., all of which they had no desire to do out where we are).
We changed local phone service carriers and went with broadband cable carrier (talk over cable/fiber optic); our dial-up connections all jumped to 45k and higher (son-&-heir routinely connects at 50k+). Downloads that used to take several hours (MSIE updates, for example) are now running 1 hour or less. Amazing what getting away from copper does...
Lady Niniane