WTF is wrong with Netgear Tech Support?!?

[chuckywang]

23/12/2004 10:21:00
Dear Charles, Thank you for contacting Netgear Support. My name is Vivek & I will be handling your enquiry. I appreciate the opportunity to assist you. In regards to this issue kindly revert back with the name of the operating system running on the computer, so that we can assist you in better way. Regards Vivek Gaur Netgear Support

24/12/2004 21:41:00
Windows XP with Service Pack 2.

25/12/2004 04:10:00
Dear Charles, Thank you for contacting Netgear Support. Please apply Windows XP SP2 patch to the computer. You can download the patch from the following location: http://www.microsoft.com/downl...7c8&displaylang=en Regards Mukul Sachdeva Netgear Support

 

[AFB]

Answer:

"Regards Vivek Gaur Netgear Support "
"Regards Mukul Sachdeva "

 

[chuckywang]

It shouldn't matter that two people were helping me. They can read six words, can't they?

 

[Kadarin]

Originally posted by: chuckywang
It shouldn't matter that two people were helping me. They can read six words, can't they?

Apparently not...

 

[Pciber]

just out of curiosity, what product of theirs are you using, and what is wrong with it? maybe we could help you...

 

[chuckywang]

Originally posted by: Pciber
just out of curiosity, what product of theirs are you using, and what is wrong with it? maybe we could help you...

Netgear MA401 that can't detect the signal from my D-Link router.

What's weird is this:

MA401 detects signal at college, but not at home.
D-Link PCI Wireless Adaptor on my desktop detects signal from the D-Link router, but not my MA401.

 

[95SS]

Originally posted by: chuckywang
23/12/2004 10:21:00
Dear Charles, Thank you for contacting Netgear Support. My name is Vivek & I will be handling your enquiry. I appreciate the opportunity to assist you. In regards to this issue kindly revert back with the name of the operating system running on the computer, so that we can assist you in better way. Regards Vivek Gaur Netgear Support

24/12/2004 21:41:00
Windows XP with Service Pack 2.

25/12/2004 04:10:00
Dear Charles, Thank you for contacting Netgear Support. Please apply Windows XP SP2 patch to the computer. You can download the patch from the following location: http://www.microsoft.com/downl...7c8&displaylang=en Regards Mukul Sachdeva Netgear Support

They're not telling you to download SP2, just a patch to make your product work. Did you even click the link?

 

[chuckywang]

My god. I got owned. I installed the patch, but my wireless card still doesn't work. Guess I'll be writing to Netgear again.

 

[0roo0roo]

aren't they supposed to use fake american names?

ah..well.. i bet those router company tech support people get incredibly stupid questions all the time... routers aren't that user friendly for average person

 

[chuckywang]

Quick Question: does anybody know of compatibility issues when using a wireless adaptor from one company with a wireless router from a different company?

 

[Dragnov]

Ugh, Netgear tech support is horrible. Outsourced to India, and they won't help a damn.

I complained to the BBB, and thats how I finally was able to get my under warranty MA401 replaced.

 

[RossMAN]

Originally posted by: chuckywang
Quick Question: does anybody know of compatibility issues when using a wireless adaptor from one company with a wireless router from a different company?

No compatibility issues at all.

My setup is a Microsoft MN-500 WiFi router, Netgear MA111 for Tivo, Dell TrueMobile 1150 for laptop, Microsoft USB adapter for desktop.

Works just fine using the latest drivers :thumbsup:

 

[chuckywang]

Originally posted by: Dragnov
Ugh, Netgear tech support is horrible. Outsourced to India, and they won't help a damn.

I complained to the BBB, and thats how I finally was able to get my under warranty MA401 replaced.

How long does warranty last for a retail MA401?