WTF is up with Steam?

[Corporate Thug]

I purchased torchlight on SATURDAY. My CC was charged immediately but the game doesn't appear on my games tab.

Any suggestions?>

 

[dguy6789]

I purchased torchlight on SATURDAY. My CC was charged immediately but the game doesn't appear on my games tab.

Any suggestions?>

Send an email to Valve?

 

[Corporate Thug]

Send an email to Valve?

I did. No reply.

 

[gizbug]

Send another one, or cancel the order and buy the game locally.

 

[Malak]

Send another one, or cancel the order and buy the game locally.

There are no store versions of the game.

Valve hates it's customers, so don't go expecting a quick reply to any email. Give it a few days.

 

[Corporate Thug]

There are no store versions of the game.

Valve hates it's customers, so don't go expecting a quick reply to any email. Give it a few days.

As a general rule, I always by the physical copy. Steam (the program, not valve the company) has thus far treated me well, until this fiasco...

 

[Arglebargle]

Every time I have sent a problem off to Steam it has taken 2-3 business days to get a response. They probably didn't even look at it til Monday. If you haven't heard anything by the end of Wednesday, then it might be off the track.

 

[zerocool84]

I had a problem with Company of Heroes and they took 1 business day to respond. Give them 1 business day then send another.

 

[McRhea]

Have you restarted Steam? Totally kill it and make sure it's not running in the background, then restart Steam. That has fixed all my "game now showing up" problems before.

 

[911paramedic]

I only had that once, but I think it was sitting in some recently purchased area (tab) and I just had to get the download started. And, like McRhea said, I am pretty sure I restarted Steam.

BTW, make sure you got an email confirming the purchase.