Alright... I just need to vent here for a few moments. My kid's rig is running on a Gigabyte GA-8SQ800 mobo (Sis 655 chipset), and has been doing yeoman's work. It typically overclocks to 3.0+ easily (with a 2.4b chip). Just recently, I was getting CHECKSUM errors on POST, and any keyboard/mouse I would attach would not respond. I cleared CMOS by removing battery on that board, and still nothing.
So I call Gigabyte Technical Support, wait on hold for 30 minutes, get someone who I can barely understand, for him to tell me what I already know, and then says I need to go to a specific extension in order to request an RMA. I call that extension (second phone call since the dude hung up on me without transferring), and this rude female asked for my email, and sent me my RMA forms. This was last Thursday, and stated that once I returned them, I would get an RMA# within 24 hours so that I can send back the board. I send the forms back same day, and have not gotten a response yet.
So on Tuesday of this week, I decide to call the RMA # at Gigabyte, and get the same rude female. I told her that I remitted the forms that were emailed to me last week, and asked when I should typically receive an RMA #? She said it takes about "2 days now", and then hangs up? WTF? I know I may be jumping the gun here, but it is now 7 days (5 business days), and nothing. Is this typical of Gigabyte RMA?
So I call Gigabyte Technical Support, wait on hold for 30 minutes, get someone who I can barely understand, for him to tell me what I already know, and then says I need to go to a specific extension in order to request an RMA. I call that extension (second phone call since the dude hung up on me without transferring), and this rude female asked for my email, and sent me my RMA forms. This was last Thursday, and stated that once I returned them, I would get an RMA# within 24 hours so that I can send back the board. I send the forms back same day, and have not gotten a response yet.
So on Tuesday of this week, I decide to call the RMA # at Gigabyte, and get the same rude female. I told her that I remitted the forms that were emailed to me last week, and asked when I should typically receive an RMA #? She said it takes about "2 days now", and then hangs up? WTF? I know I may be jumping the gun here, but it is now 7 days (5 business days), and nothing. Is this typical of Gigabyte RMA?