WTF does it take to get a response on a subscriber account?

[Adul]

:|:|:|:|

3 days adn 2 e-mails later....

---

I emailed Anand to check this thread.

AnandTech Moderator

 

[Wolfsraider]

sorry to bother you but thought you'd like to know

in an earlier thread they(at)stated that email was flodded and to pm the mods(you may already know this so

<----tip toes out of the room quietly and shuts the door softly whispering ...........

hope this helps

 

[Adul]

wolfsraider. you have beena great help

i payed with my PP CC with it seem to take charge a few days ago. I think the bug is when someone pays early, and the system some how remembers that the old expiration date and thus ends the subscription.

i'll just e-mail zuni the scenerios.

 

[olds]

I believe it is against policy to respond to Nefs.

 

[Viper GTS]

That is the one major drawback to subscribing - if you have trouble, it's a major PITA to get help.

Thankfully my subscription has gone flawlessly thus far. Up for renewal in about 2.5 months, though, we'll see what happens.

If they can resolve this issue, the subscription service would be perfect - or nearly so.

Viper GTS

 

[Bleep]

I am not a suscriber but have read a lot of posts relating to problems with accounts, It would seem to me to be a EZ way to solve this is to set up a subscriber a e-mail address to use to get problems straightend out and to give this address to only those that have accounts to use only for subscriber problems. This would take the load off of the regular e-mail address.

Bleep

 

[Jason Clark]

Bleep there is a subscriber email account, anand monitors it daily. That is what Adul is talking about.

 

[Sundog]

I have got to agree here with the frustrated feeling. I sent a couple of emails to the subscriber@anandtech.com over several weeks and never got any response.

 

[Jason Clark]

I have forwarded the thread to anand, that's all I can do.