Writing an angry letter to Kodak about a digicam - does this sound okay?

[yllus]

I am writing this e-mail to convey my sincere disappointment with the workmanship and repair service Kodak Canada has offered me to date.

Since I initially received the DX3600 camera I have had nothing but trouble with it concerning the on-camera flash and focusing mechanism. Whether on auto-flash or fill flash (fire flash for every shot) on a fresh set of lithium batteries, the flash does not function. Worse is the focusing mechanism, leading to every shot being at least slightly fuzzy and generally rendering the camera useless.

This will be my second time sending in this DX3600 camera for service under warranty. The first return was done to fix these exact same issues, which seems to have just propped again a few months down the road. I am extremely dissatisfied with the idea of having my camera "repaired" while I am under the final two months of warranty, as I fully expect it to act up yet again a few more months down the road, leaving me with an essentially useless $300 CDN digital camera without warranty protection.

I am strongly requesting that your repair centre furnish me with a replacement DX3600 model that is free of all defects; I am not interested in receiving my current camera back once again so that in a few months' time I will yet again have to contact Kodak Canada about their repairs being totally useless for a second time. I am also requesting compensation for the costs involved in sending my DX3600 camera in for service for this second time.

Please contact me using the below information if you have any information regarding this matter. My return authorization case number is also enclosed below.


Sxxxxx Sxxx
(xxx) 6xx-9xxx
sxxxxx@rxxxx.com

Return authorization case number: 6xxxxx

 

[zsouthboy]

Not a very "angry" letter, eh?

 

[WannaFly]

do you really expect to get a reply back....from an EMAIL?
Write a letter, make a phone call! i mean, comeon...

 

[yllus]

Originally posted by: WannaFly
do you really expect to get a reply back....from an EMAIL?
Write a letter, make a phone call! i mean, comeon...

Whoops, forgot to mention that I'm going to copy/paste into a Word document and mail it off to their head office.

Originally posted by: zsouthboy
Not a very "angry" letter, eh?

"Angry" was a shorter descriptive word than "strong worded". 😛 Do you figure it's not going to get me anywhere as is?

 

[RossMAN]

It seems too short, not whiny/bitchy or pissed off enough.

This is why I never recommend HP or Kodak digicams, although my wife's Kodak DX3700 has had no problems *knock on wood*

 

[yllus]

Originally posted by: RossMAN
It seems too short, not whiny/bitchy or pissed off enough.

This is why I never recommend HP or Kodak digicams, although my wife's Kodak DX3700 has had no problems *knock on wood*

Alright. I'm going to go find that link to the complaint generator to add some paragraphs on. 😛

 

[Yossarian]

Originally posted by: yllus
which seems to have just propped again a few months down the road.

what does that mean?

 

[WannaFly]

actually, your letter isnt written correctly, for a complaint letter to be most effective, in the first paragraph you state your credientials, whats good about their company, how much business you do with them, etc. be nice.
2nd paragraph, state what problems you have had, not too strongly worded, offer to send copies of RMAs/reciepts of transactions. The last sentence of this paragraph will include yor "demand", i.e., "I am requesting that you provide a replacement model, not refurbish my current model"
3rd paragraph go into details of whats wrong with the camera, end by giving contact #'s, also state who you have sent the letter to.

Um, thats it. I think.

 

[imported_Mike]

443 only good kodak camera. You should go kick whoever sold it to you, you should have been warned about kodaks....plastic bad.

and i agree with rest, make more bitchy