WOW, Sony has amazing support!

[JackBurton]

I'm shocked and VERY impressed with the support call I just placed with Sony. When I purchased my Sony VAIO laptop for my wife about a year ago, I also purchase the extended on site warranty (hate sending hardware in for repair). Well recently I've been having a power related issue where if I unplug the laptop from the wall, the system shuts down. It's like there is a bad connection with the battery. My "W" key has also been sticking. Well when I placed the call, I had pretty much no wait time, and they got me to a tech STAT. And to my surprise, no crap India support. The guy was friendly and easy to understand. The thing I also loved is that he didn't play 20 questions with me. I told him my problem and he said he'd get a tech out to replace the system board and replace the keyboard. Done. Absolutely awesome and exactly how it should be done. I don't care if I have to pay more for a Sony laptop, their support is worth the price. I'll definitely be buying another one from them.

GREAT job Sony, and PLEASE don't change a thing!

 

[unfalliblekrutch]

My hard drive was getting errors, and I did not have the extended warranty. It was close to the end of the standard warranty. I had to argue with the customer service rep for a minute about whether the hard drive was really dying or not (the sony diagnostic came up clean, but seatools said otherwise), but in the end, they sent out a technician who came all the way to my dorm room and replaced the drive. It took 2 days from placing the call to having the technician arrive with new hard drive in hand.

This was a VAIO NR110

 

[Chapbass]

Where I work we deal quite a bit with one of Sony's repair facilities. I have to say everything I've gotten back from them has been absolutely top notch work.

And it just so happens I have a sony as well SZ650 here

 

[LikeLinus]

Odd, I've had the exact opposite experience. Back in 2002 I had two DVD players that developed the C13 error. These were higher end $300 DVD players at the time. About 1 month after the warranty expired, they developed the C13 error and would no longer work. Sony refused to fix both of the DVD players. It turns out the DVD players had a flaw that this happen to thousands of people to. Sony refused to fix any of them and there was talk of a Class Action lawsuit. They wanted $150 each to fix them.

That's reason #1 why I'll never buy another Sony product again. They don't give a shit about their customers. Which was really stupid. Now I buy Panasonic P2 cameras for my work studio! They lost $100,000+ dollars for screwing me over.

 

[unfalliblekrutch]

LikeLinus: While I know that doesn't make your problem better, I'm pretty sure Sony's different divisions handle their affairs seperately. So, while I can't say anything about their other products, Sony's computer support is very good.