The Collector's Edition of World of Warcraft came with a special 10-day Guest Pass included. If you used this 10-day pass and key to start playing World of Warcraft, you have a guest pass trial account.
When those 10 days are up, the guest pass trial account will no longer be playable, but all the account, character, and item information are saved.
If you would like to continue playing World of Warcraft past that point, you will need to get your own retail copy of the game or of the Collector's Edition. Then, you will need to log into your Account Management page. Put in your new retail key, confirm your payment information, and you're good to go.
Important things to know about the transition from guest pass account to retail account:
* Your account name and password will remain the same. You are not making a new account.
* Your characters and items will remain on that account, even if the trial expires. They will be available any time you decide to turn your account into a retail account.
* You cannot use another guest pass key to extend your trial account by another 10 days.
* When you put in your retail key for the first time, you will get another free 30 days trial, which are included with all retail versions of the game.
If you have any further questions about transitioning your guest pass trial account to retail, please contact our Billing and Account Services team:
* by Email:
billing@blizzard.com
* by Phone: 800-59-BLIZZARD (800-592-5499)
Billing representatives are available to take phone calls between 9:00am and 6:00pm Pacific Time. Australian users should please call 800-041-378, as the standard 800 line may not work for them.
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