WOW~~~~~~~ NETZERO High speed!!!!!!!!!

[TimeKeeper]

Recently, I have to move to a new place.
Before DSL installed, I have no choice but try out one of these dial-up.

Then I registered for NetZero high speed....(hell, nightmare begin)
First of all, my XP crashed like there is no tomorrow after installed their "5X faster software"

Keep the story short, I tried to cancel them.
Call their cancellation department, they put me on hold for 30 min. (no one answer)
Call again later on....they put me on hold for another 30 min. (still no one answer)

Then I email their billing department, they gave me..."it was busy hour, you can call us again 247"
So I call again at 3:00AM in the middle of the night!!!!!!!!!!!!!! (still no answer!!!!!)

Email them w/ all the info and BBB Action form, they still gave me...."we need to varify"

what the hell?!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Apparently they try to wear me out, and still charging me!!!!!!!!!
In short.....

DO NOT EVER GO WITH NETZERO!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

 

[Yax]

Their free service is good though.

 

[Gunslinger08]

Sounds like AOL.

 

[RagingBITCH]

Call your credit card company and tell them to put a stop payment on it

 

[Mik3y]

Originally posted by: joshsquall
Sounds like AOL.

netzero is aol. since aol couldnt compete with netzero on free internet a while back, the only choice they had was to buy them out, so they did. now, it sux! as for free internet, they only give 10 hrs a month, which is like how much i'm on the comp a day!

 

[NYHoustonman]

Originally posted by: joshsquall
Sounds like AOL.

Only with AOL you end up with a free month every time you call.

 

[Gunslinger08]

Originally posted by: Mik3y

Originally posted by: joshsquall
Sounds like AOL.

netzero is aol. since aol couldnt compete with netzero on free internet a while back, the only choice they had was to buy them out, so they did. now, it sux! as for free internet, they only give 10 hrs a month, which is like how much i'm on the comp a day!

Yeah, AOL is notoriously hard to cancel.. good luck getting rid of NZ.

 

[cronos]

good luck man, and stay on the line!
don't let them rip you off like that.

 

[ThePresence]

They're still open?!?!?! WOW. There was a class action lawsuit against them a while back, from promising unlimited access for NetZero Platinum, and then cutting off heavy users. I know, because they did it to me.

 

[waggy]

Originally posted by: NYHoustonman

Originally posted by: joshsquall
Sounds like AOL.

Only with AOL you end up with a free month every time you call.

heh yeap. i had AOL for one month (paid) but had the service for onother 8 months free.

 

[aircooled]

Originally posted by: Mik3y

Originally posted by: joshsquall
Sounds like AOL.

netzero is aol. since aol couldnt compete with netzero on free internet a while back, the only choice they had was to buy them out, so they did. now, it sux! as for free internet, they only give 10 hrs a month, which is like how much i'm on the comp a day!

Unless something happened recently, Netzero is owned buy United Online not AOL.

 

[Gurck]

Ouch, that sucks Personally I'd probably call my credit card company and stop payment.

 

[jadinolf]

If I signed up for AOL I would feel SO dirty.

 

[TimeKeeper]

bunch of a**hole trying to rip off general public.

 

[oniq]

Hell! Nightmare!! Begin!

 

[Kenny]

Originally posted by: waggy

Originally posted by: NYHoustonman

Originally posted by: joshsquall
Sounds like AOL.

Only with AOL you end up with a free month every time you call.

heh yeap. i had AOL for one month (paid) but had the service for onother 8 months free.

I know you're not exaggerating either, my friend has literally had it for two years going now.

 

[Vette73]

Originally posted by: aircooled

Originally posted by: Mik3y

Originally posted by: joshsquall
Sounds like AOL.

netzero is aol. since aol couldnt compete with netzero on free internet a while back, the only choice they had was to buy them out, so they did. now, it sux! as for free internet, they only give 10 hrs a month, which is like how much i'm on the comp a day!

Unless something happened recently, Netzero is owned buy United Online not AOL.

Correct. Netzero and Juno merged. AOL/TimeWarner (as far as I know) has not and does not own Juno/NetZero

 

[BDawg]

If only you'd used more !!!!!! and varified the speeling of more words. j/k!!!!!!!!!!!!!!!

 

[klah]

Here's a trick, instead of using the cancellation extension use the extension for sign-up. Then when someone gets on the line curse if they try to transfer you. That should get you to tier2 and someone that can actually do something.

 

[dragonballgtz]

That sucks. I was only on the phone with them for like 5 minutes tops. In regards to my account cancellation.