Wow, IBM's tech support rules!!!

[DaFinn]

So,

One of the laptops at work started having some strange symptoms. Ran PC-Doctor on it, and it could not complete HDD surface scan (can not read drive 1...). So I call IBM as the laptop was under warranty. This happens at 9,30 AM. They immediately gave me a case number, and said someone from support will call me soon...

At 10,30 AM I get a call from IBM courier saying he will be in my office in 30 mins.

At 11,10 AM I have a new disk installed in the laptop.

They apologize, that the product recovery media will take a little longer, as they are made in Greenock Scotland!

Next day 11,55 AM UPS courier comes with an envelope which has the recovery media for that specific laptop... W2KPro + latest drivers + IBM software...

I just could not beleive it! In less than 2 hrs I have a new disk and in little more than 24 hrs I have the media that was speifically ordered half way accross the world...

IBM rules... that is all

 

[Steve]

My dad and I have always had good experiences with IBM tech support. :thumbsup:

 

[zensafari]

I had the same experience with Dell. Not quite as fast, but it was next-day service for sure. They flew the replacement part (in this case an LCD) immediately to the repair man. Of course, others that are reading this should beware; it is often customary for companies like IBM and Dell to provide premium service to corporate purchasers rather than standard customers. Although my notebook from Dell is for personal use, I bought it through my company's employee purchase system. I'd be surprised if this type of support is customary.

I've heard that IBM is great from others as well!

 

[jpeyton]

I've had good service with HP.

Sent it in Friday; was at my door on Monday by Noon. Wouldn't been next day had I not shipped it over the weekend.

 

[fbrdphreak]

Just bought an IBM T42 through NC State bookstore with 3-year depot warranty upgraded with ThinkPad Protection (accidental damage coverage). From what I've read, they make every effort to repair & mail it back to you the same business day they receive it @ the repair depot. That sounds pretty hot to me

 

[rqle]

Had a memory error problem a while back in my sister thinkpad t41. told them i could install the memory myself. tech support guy came anyways with the memory and just replaced it, simple and easy.

 

[Abhi]

That why they are the best..