Wow, Earthlink is soo bad!

Oyeve

Lifer
Oct 18, 1999
22,024
868
126
My company has an affiliate who hosts her site via earthlink. Last thursday it just went POOF. Called their helpdesk so many time. They keep telling me it should be up soon. 5 days later nada. Man, I hate them. They cant even tell me what happened.
 

IronWing

No Lifer
Jul 20, 2001
71,263
30,762
136
That's odd. I have had an earthlink site for ~15 years and haven't had any down time.
 

Ns1

No Lifer
Jun 17, 2001
55,419
1,599
126
Next thing you're gonna tell me is that juno and netzero both suck.
 

gamefreakgcb

Platinum Member
Sep 2, 2004
2,354
0
76
Next thing you're gonna tell me is that juno and netzero both suck.

I just sent an email to someone and he had a @netzero.net account. Totally sends me back to the ad-supported browsing days. :D
 

jhansman

Platinum Member
Feb 5, 2004
2,768
29
91
What's an "earthlink"? Sounds like some kind of crazy information super highway thingy.
 
Mar 16, 2005
13,856
109
106
i remember

Mindspringlogo.png


from back in the day



14 Deadly Sins

The 14 Deadly Sins were created by Mike McQuary.[8] After the merger with Earthlink, the 14 Deadly Sins were no longer emphasized and were eventually removed from EarthLink's website.

THE 14 DEADLY SINS OF MINDSPRING (or ways that we can be just like everybody else)[8]

Give lousy service- busy signals, disconnects, downtime, and ring no answers.
Rely on outside vendors who let us down.
Make internal procedures easy on us, even if it means negatively affecting or inconveniencing the customer.
Joke about how dumb the customers are.
Finger point at how other departments are not doing their job.
Customers can't get immediate "live" help from sales or support.
Poor coordination across departments.
Show up at a demo, sales call, trade show, or meeting unprepared.
Ignore the competition, they are far inferior to us.
Miss deadlines that we commit to internally and externally.
Make recruiting, hiring, and training a lower priority because we are too busy doing other tasks.
Look for the next job assignment, instead of focusing on the current one.
Office gossip, rumors, and politics.
Rely on dissatisfied customers to be your service monitors.
 

Oyeve

Lifer
Oct 18, 1999
22,024
868
126
This is an account we picked up when we megred with this company. They use earthlink to host their site and I added some MX records on there so there email can point to my exchange server. So, its down, they get no email or website and I have to resolve.
 

PliotronX

Diamond Member
Oct 17, 1999
8,883
107
106
I've had a longstanding grudge because while their dial-up was highly sought for some of the lowest 56k pings (the lowest I saw was 110ms while every other ISP averaged nearly 200ms), I went with 768k DSL through them when it was first available in 2000. Resold through Verizon, it was great and then discovered that Verizon offered 1.5Mbps in the neighborhood so I inquired and they said they'd bump it up to 1.5Mbps via e-mail. Some time passed and no changes were made so they started pointing fingers at Verizon and Verizon said it was EL's problem so I never did get my 1.5Mbps through EL so when the 12 month contract was up, I cancelled it (to their behest and they tried to charge me the early termination fee). I went with a smaller ISP reseller called SurfCity and paid for 1.5Mbps but noticed again with the same circuit it was at 768Kbps. Called them up, they found the problem and in fifteen minutes I was at 1.5Mbps solid. This small company did what EL and Verizon wouldn't do. So yeah, EL's on the S-list.
 

tortillasoup

Golden Member
Jan 12, 2011
1,977
4
81
I still have a mindspring e-mail. I keep it because only customers who had joined before the merger with earthlink can have a mindspring e-mail, makes it kind of exclusive.
 

BoberFett

Lifer
Oct 9, 1999
37,562
9
81
To my knowledge, Earthlink only exists as a reseller of other services. Supposedly it's managed service, but it's not managed very well. We still have a handful of Earthlink accounts, but we're looking at moving to other carriers where it's an option.

For all the hate they get, Comcast Premiere (business class) is some of the best service we get from any company. Even better than what we get from the companies providing high-dollar fiber MLPS we have at our large offices.
 

Oyeve

Lifer
Oct 18, 1999
22,024
868
126
To my knowledge, Earthlink only exists as a reseller of other services. Supposedly it's managed service, but it's not managed very well. We still have a handful of Earthlink accounts, but we're looking at moving to other carriers where it's an option.

For all the hate they get, Comcast Premiere (business class) is some of the best service we get from any company. Even better than what we get from the companies providing high-dollar fiber MLPS we have at our large offices.

Yeah, I convert 2 circuits to comcast last week and for 150/20 and 50/10 I am paying 300 bucks or so. One verizon 10/10 is nearly 900 at another location and once that contract is up they are by-bye.