wow, customer service sucks these days

[Corporate Thug]

last 5 times i have called Best buy, frys, and compusa, they just put me on hold forever. if i was a manager, i would fire anyone who did that.

 

[T3C]

dont blame the employes, how do you know there now short people cause the store only wants so many working at a time? that person might have customers standing in line, and 3 people on hold, and other crap going on at the same time.. There is a lot more to think about then the person working is a slacker...

 

[Corporate Thug]

i know a few people who work at a few of the stores i mentioned and they try their hardest to do the least possible amount of work. also, i try to call during weekday mornings and i know for a fact that the compusa and bestbuy are not that busy at 10 in the morning. there is no reason i would have to hold for 15 minutes...

 

[Kevin]

I work in retail and the phones ring all day. Then you get the people who have been on hold for 2 minutes and bitch they've been waiting for 40...

 

[oniq]

"Hi, can I have directions to your store from blahblahblah?"
"Hi, I lost my blahblah in your store, can you ask around if anyone found it?"

 

[Corporate Thug]

Originally posted by: Kevin
I work in retail and the phones ring all day. Then you get the people who have been on hold for 2 minutes and bitch they've been waiting for 40...

well, whoever b*tches about being on hold for 2 minutes should be hung up on. i use to work at ralphs which is A LOT bigger than compusa and has a far greater inventory and our store policy was that nobody was nobody can be put on hold for more than 2 minutes. the store was ALWAYS crowded but we managed to keep calls under 2 minutes

 

[dolph]

how motivated would you be to listen to customers bitch for $8/hr?

 

[Corporate Thug]

yeah, i dont think it would be fun at all BUT when u get paid and you can tell a customer whether or not you have a video card in stock within 15 minutes, well, then you shouldnt be getting paid cuz you're useless. most companies put a lot of emphasis into customer service and if a CSR cant answer a simple question that results it the company losing money, then i would fire that CSR.

 

[amnesiac]

Originally posted by: dolph
how motivated would you be to listen to customers bitch for $8/hr?

Exactly. I worked the bakery counter at The Cheesecake Factory.

In addition to prepping desserts, restocking, cashiering, expediting orders, processing takeout, and training new employees, I had to answer the phones (the girls at the front desk were largely ineffective and most calls were for bakery anyway.)

I never, EVER had anyone on hold for more than a couple minutes.

 

[Corporate Thug]

Originally posted by: amnesiac

Originally posted by: dolph
how motivated would you be to listen to customers bitch for $8/hr?

Exactly. I worked the bakery counter at The Cheesecake Factory.

In addition to prepping desserts, restocking, cashiering, expediting orders, processing takeout, and training new employees, I had to answer the phones (the girls at the front desk were largely ineffective and most calls were for bakery anyway.)

I never, EVER had anyone on hold for more than a couple minutes.

THANK YOU. obviously you are doin more than your job requires you to do and you are still efficent at it. the customer service table at my best buy is RIGHT NEXT TO the video cards. at 10 in the morning how hard is it to turn your head to the left and see if you have a particular card on the shelf?

 

[PCMarine]

Originally posted by: shady06

Originally posted by: amnesiac

Originally posted by: dolph
how motivated would you be to listen to customers bitch for $8/hr?

Exactly. I worked the bakery counter at The Cheesecake Factory.

In addition to prepping desserts, restocking, cashiering, expediting orders, processing takeout, and training new employees, I had to answer the phones (the girls at the front desk were largely ineffective and most calls were for bakery anyway.)

I never, EVER had anyone on hold for more than a couple minutes.

THANK YOU. obviously you are doin more than your job requires you to do and you are still efficent at it. the customer service table at my best buy is RIGHT NEXT TO the video cards. at 10 in the morning how hard is it to turn your head to the left and see if you have a particular card on the shelf?

Obviously pretty hard

 

[Corporate Thug]

Originally posted by: PCMarine

Originally posted by: shady06

Originally posted by: amnesiac

Originally posted by: dolph
how motivated would you be to listen to customers bitch for $8/hr?

Exactly. I worked the bakery counter at The Cheesecake Factory.

In addition to prepping desserts, restocking, cashiering, expediting orders, processing takeout, and training new employees, I had to answer the phones (the girls at the front desk were largely ineffective and most calls were for bakery anyway.)

I never, EVER had anyone on hold for more than a couple minutes.

THANK YOU. obviously you are doin more than your job requires you to do and you are still efficent at it. the customer service table at my best buy is RIGHT NEXT TO the video cards. at 10 in the morning how hard is it to turn your head to the left and see if you have a particular card on the shelf?

Obviously pretty hard

yeah but an employee @ BB always knows what he has to do and how much he is gonna get paid before he even starts to work. if he isnt happy with all that "responsibility" in exchange for his pay, then just dont work!

 

[Kevin]

Originally posted by: shady06

Originally posted by: amnesiac

Originally posted by: dolph
how motivated would you be to listen to customers bitch for $8/hr?

Exactly. I worked the bakery counter at The Cheesecake Factory.

In addition to prepping desserts, restocking, cashiering, expediting orders, processing takeout, and training new employees, I had to answer the phones (the girls at the front desk were largely ineffective and most calls were for bakery anyway.)

I never, EVER had anyone on hold for more than a couple minutes.

THANK YOU. obviously you are doin more than your job requires you to do and you are still efficent at it. the customer service table at my best buy is RIGHT NEXT TO the video cards. at 10 in the morning how hard is it to turn your head to the left and see if you have a particular card on the shelf?

Hard. A lot of video cards are locked up in other sections of the store now. There may be a display box, but you still have to get to the cage and check if there is a card there...

 

[flyfish]

You get what you pay for.

 

[Corporate Thug]

Originally posted by: Kevin

Originally posted by: shady06

Originally posted by: amnesiac

Originally posted by: dolph
how motivated would you be to listen to customers bitch for $8/hr?

Exactly. I worked the bakery counter at The Cheesecake Factory.

In addition to prepping desserts, restocking, cashiering, expediting orders, processing takeout, and training new employees, I had to answer the phones (the girls at the front desk were largely ineffective and most calls were for bakery anyway.)

I never, EVER had anyone on hold for more than a couple minutes.

THANK YOU. obviously you are doin more than your job requires you to do and you are still efficent at it. the customer service table at my best buy is RIGHT NEXT TO the video cards. at 10 in the morning how hard is it to turn your head to the left and see if you have a particular card on the shelf?

Hard. A lot of video cards are locked up in other sections of the store now. There may be a display box, but you still have to get to the cage and check if their is a card there...

the glass enclosure is right in front of his face as is the computer with the inventory on it. c'mon, 15 minutes? i called the manager and asked if the store was busy, he tells me it has been a quite day, and i ask him then why did i have to call TWICE and hold for 15 minutes each time and still not get a response about whether or not they have a video card in stock. he said he will go over and talk to the employees over in that department immediately.

 

[Kevin]

The store near me, the high end video cards are locked in a cage that can only be reached via ladder and you need a key which the manager usually has...

 

[Corporate Thug]

really? mine is right on ground level.

 

[Squisher]

Originally posted by: shady06

Originally posted by: amnesiac

Originally posted by: dolph
how motivated would you be to listen to customers bitch for $8/hr?

Exactly. I worked the bakery counter at The Cheesecake Factory.

In addition to prepping desserts, restocking, cashiering, expediting orders, processing takeout, and training new employees, I had to answer the phones (the girls at the front desk were largely ineffective and most calls were for bakery anyway.)

I never, EVER had anyone on hold for more than a couple minutes.

THANK YOU. obviously you are doin more than your job requires you to do and you are still efficent at it. the customer service table at my best buy is RIGHT NEXT TO the video cards. at 10 in the morning how hard is it to turn your head to the left and see if you have a particular card on the shelf?

I would think the inventory of the store should be kept in real-time in a computer and the CSR that answers the phone should be able to disseminate that info without even contacting the department.

 

[Kevin]

Originally posted by: shady06
really? mine is right on ground level.

Yup. They keep digital cameras and camcorders there as well. I guess the probablilty of someone walking in and laying down $400 on a 9800 when they can buy an entire eMachines system for $50 more is kind of low. Especially since the majority of Best Buy customers are not computer inclined...

 

[Kevin]

I would think the inventory of the store should be kept in real-time in a computer and the CSR that answers the phone sould be able to deseminate that info without even contacting the department.

Its current to an extent but you still need a SKU or barcode to get more acurate information. Also, there are special terminals you have to go to to see stock on hand, many registers do no provide this information...

 

[Muck]

Here's poor customer service......

Electric Company shuts off my power. I realize my error and immediately call them and pay in full by credit card. They say someone is coming out ASAP to turn me back on. Meanwhile, everything in my fridge/freezer is totally warm/melted now. It's very dark in the apartment. And it's sweltering hot (it's in the 90s here in FLA). SEVEN HOURS later, still no power.

I call them up on my cell phone (I have no landline). They put me on hold for 40 MINUTES. They tell me somebody will be there shortly. TWO HOURS LATER, somebody finally shows up. It's 9 PM. And I've been without electricity for almost 10 HOURS. I was beyond pissed.

 

[flxnimprtmscl]

Originally posted by: dolph
how motivated would you be to listen to customers bitch for $8/hr?

If they don't like it they can always go back to school and get a real job. Also, if they don't like it there they're more than welcome to quit to allow someone who isn't a lazy bastard to work there.

Anyway, our CC, BB, OM, etc are pretty good about that around here though. Staples is freaking impossible to get through to anyone though. Every time I have to call them I cringe because I know I'll be on hold for 10 minutes trying to get someone in the comp department on the line. Bastiges