Would a bent back plate on a video card qualify as "physical damage"?

[NoStateofMind]

Just picked up a great deal on an Asus GTX 295. $350 on newegg open box. I was unable to test the card because I'm missing a PCIe 6 pin to 8 pin adapter. But upon opening the card I noticed right off the back plate was bent in towards the PCIe pin connectors. I straight away registered the card and called Asus to ensure that it was registered and covered under warranty. They said "Looks like it was just manufactured and you should be covered until 2011". I forgot to ask them about the back plate and I'm afraid they may consider this "physical damage" and not replace it should it fail. Anyone have this happen? Would it be covered? Thanks for your time. 🙂

 

[AmberClad]

Originally posted by: PC Surgeon
Anyone have this happen?

I remember someone posting a picture half a year ago, where the PCI bracket was bent on a brand new card shipped by NewEgg. The person straightened the bracket out and used it as-is instead of going through the trouble of RMAing it.

 

[NoStateofMind]

Originally posted by: AmberClad

Originally posted by: PC Surgeon
Anyone have this happen?

I remember someone posting a picture half a year ago, where the PCI bracket was bent on a brand new card shipped by NewEgg. The person straightened the bracket out and used it as-is instead of going through the trouble of RMAing it.

Oh yeah, thats what I plan to do. But my question was if it were to fail, would it be considered "physical damage" and then be denied a replacement/repair?

 

[SunnyD]

Originally posted by: PC Surgeon

Originally posted by: AmberClad

Originally posted by: PC Surgeon
Anyone have this happen?

I remember someone posting a picture half a year ago, where the PCI bracket was bent on a brand new card shipped by NewEgg. The person straightened the bracket out and used it as-is instead of going through the trouble of RMAing it.

Oh yeah, thats what I plan to do. But my question was if it were to fail, would it be considered "physical damage" and then be denied a replacement/repair?

Hmm, good question. I'd say you'd be fine... but that is a technicality waiting to happen.

 

[soccerballtux]

I would take a picture for documentation purposes. Warranty guarantees freedom from defect in manufacture and operation barring user misuse for x amount of time after purchase. It clearly has a manufacturing defect.