Work VPN does not work from home

[deltaforce]

Hello folks,

I totally get it, that this is not a place to ask questions related to work VPN but the administrators at work are useless/don't want to help/whatever and my work is stuck because I can not get VPN to work from my home. If anybody can help me, it will be awesome.

I am a PhD student at a fairly large institute in Europe and I have to access paid resources through institute's network. It used to work well but since I replaced my hard drive, it does not work. It connects but my IP does not change and hence the resources I want to use do not consider me as paid user. I am in the US.

I use Cisco client and do not know really anything about it any more. I contacted the admins but no help from them (no reply of any kind at all). I don't know how to troubleshoot this. If anybody has any pointers for me, it will be great.

Thanks in advance.

 

[Mushkins]

To be honest, there's very little to troubleshoot with a VPN client. Try uninstalling/restarting/reinstalling the VPN client and re-input all of your connection settings. Do you see a "virtual" network adapter in your Control Panel > Network and Internet > Network Connections for the VPN client?

Anything beyond that really the only people that can help you get it working is your IT department. If their VPN isn't assigning IP addresses properly it could be an issue with your credentials or the configuration on their end (hitting a simultaneous user limit, misconfigured VPN server, etc).

 

[deltaforce]

To be honest, there's very little to troubleshoot with a VPN client. Try uninstalling/restarting/reinstalling the VPN client and re-input all of your connection settings. Do you see a "virtual" network adapter in your Control Panel > Network and Internet > Network Connections for the VPN client?

I did this uninstall and reinstall business, no solution.
Credentials are correct, because I can log in the website, access my emails.
I do NOT see 'network connections for the VPN client'. Should I see this when the client tells me, its connected or even when it is not connected.

I think, there is some problem on the work side. Other laptop from other network does not work either.

 

[CubanlB]

Open a cmd prompt and run a tracert on the web address you are trying to get to. Do this once while not connected to the vpn and once while you are.

If they look identical the you are most likely not sending that traffic through the VPN tunnel. The Client my be allowing split tunneling when you don't want it. Depending on the client you might be able to configure this.

Really, most of the configuration gets downloaded from the VPN device (I'm assuming this is a cisco anyconnect client) so you really need to get some assistance from you support staff.

 

[kevnich2]

Hello folks,

I totally get it, that this is not a place to ask questions related to work VPN but the administrators at work are useless/don't want to help/whatever and my work is stuck because I can not get VPN to work from my home. If anybody can help me, it will be awesome.

I am a PhD student at a fairly large institute in Europe and I have to access paid resources through institute's network. It used to work well but since I replaced my hard drive, it does not work. It connects but my IP does not change and hence the resources I want to use do not consider me as paid user. I am in the US.

I use Cisco client and do not know really anything about it any more. I contacted the admins but no help from them (no reply of any kind at all). I don't know how to troubleshoot this. If anybody has any pointers for me, it will be great.

Thanks in advance.

Rather than email, pick up a phone and call the support line during regular hours. Don't call during off hours and leave a voicemail as those are considered last priority, as are email depending on the institution. Issues with vpn are 90% of the time something on the termination/device end and their support staff will need to see what's going on.

 

[CubanlB]

Rather than email, pick up a phone and call the support line during regular hours. Don't call during off hours and leave a voicemail as those are considered last priority, as are email depending on the institution. Issues with vpn are 90% of the time something on the termination/device end and their support staff will need to see what's going on.

This is really the best advice anyone could give you here.