work laptop is freezing up more often

rh71

No Lifer
Aug 28, 2001
52,844
1,049
126
Lenovo T400 running WIN XP that was fine up until this Monday. It either blue screens (and sometimes shows a STOP code) or it just freezes entirely. I can't go more than a couple hours without this happening. Nothing was knowingly installed since I can even remember on this machine. I tried System Restore but it keeps saying it can't restore (tried multiple days). Disk Defrag doesn't reveal a problem. Norton AV same. WhoCrashed shows nothing in its history. Task Manager doesn't show anything fishy. I ran malwarebytes and it found 2 entries:

Registry Data Items Infected:
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Advanced\StartMenuLogoff (PUM.Hijack.StartMenu) -> Bad: (1) Good: (0)
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\FirewallDisableNotify (PUM.Disabled.SecurityCenter) -> Bad: (1) Good: (0)

So I got rid of those and it's still freezing up. Is this the sign of a dying laptop with hardware failure? Is this why laptops only have a few years' shelf life? Temps seem normal at 38C max (and I can hear the exhaust fan).
 
Last edited:

SolMiester

Diamond Member
Dec 19, 2004
5,330
17
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I suspect Norton AV is the culprit, probably a definition or core update....seriously, I dont know why people use Nortons!!
 

rh71

No Lifer
Aug 28, 2001
52,844
1,049
126
corporate tech dept suspects OS corruption after years of use. Gonna get it re-imaged.

Norton is standard on the image, unfortunately.