Word takes forever to load

[68falcon]

ok, i was over fixin a friends comp and she was complaining of word taking a long time to load, i mean 2-3 full mins. so i went into msconfig and took out all the uneeded things out of the system tray and eliminated down to just 1 or two (thinking they were uses memory). she has an emachines with a 1.8ghz and then 192 meg ram(onboard video i guess) i watched the performance as i loaded word and it gets to the screen that has you serial number thing and name and it sits there forever. the cpu was a 0 and the memory did go up much at all. is there anything i can do. thanks for any help

 

[Looney]

Which OS is she using? W98 or XP? If it's XP, then the problem is the ram.. she doesn't have enough of it.

 

[talyn00]

did you at least try uninstalling and reinstalling it

 

[MrChad]

Have you tried deleting the Normal.dot file and letting Word recreate it?

 

[apinomus]

Seriously, just uninstall/reinstall. If she doesn't have the disc, tell her she's a pirate (helps if you say arrrrrrrrrr! before it) and install OpenOffice for her.

 

[68falcon]

she has xp, and i thought it was the ram too, but i watched the performance and i wasnt using half of it. so ill try uninstalling it and reinstalling it. thanks you guys, and she's legit

 

[MrChad]

Originally posted by: 68falcon
she has xp, and i thought it was the ram too, but i watched the performance and i wasnt using half of it. so ill try uninstalling it and reinstalling it. thanks you guys, and she's legit

Try deleting Normal.dot first, it's a lot easier than reinstalling.

 

[Looney]

Originally posted by: 68falcon
she has xp, and i thought it was the ram too, but i watched the performance and i wasnt using half of it. so ill try uninstalling it and reinstalling it. thanks you guys, and she's legit

What do you mean you were watching the ram? I can't believe that 192mb on XP and trying to load Word, wouldn't cause a huge spike in ram and pagefile access.

 

[68falcon]

To Looney: it does spike the cpu and ram right at the start then the word thing comes up with all the version stuff and user name, then it all goes back down and levels off. thats what i meant sorry for the confusion. ill try deleting the Normal.dot file, but what exactly does that do? thanks for all the help.