ok, i was over fixin a friends comp and she was complaining of word taking a long time to load, i mean 2-3 full mins. so i went into msconfig and took out all the uneeded things out of the system tray and eliminated down to just 1 or two (thinking they were uses memory). she has an emachines with a 1.8ghz and then 192 meg ram(onboard video i guess) i watched the performance as i loaded word and it gets to the screen that has you serial number thing and name and it sits there forever. the cpu was a 0 and the memory did go up much at all. is there anything i can do. thanks for any help