The liquidators printed out probably hundreds of pages of merchandise. Each page listed on average about 80 items in very tiny font. The list showed the item, msrp and what the percent off is suppose to be. Then for about 9 hours straight we calculated the prices with the calculators in our cellphones and wrote them down very tiny next to the item; followed by copying those prices to tags with markers and then searching the store to find the item to put the tag out.
After about the 14th page when you've done several hundreds of them, you are seeing blurry and your hand aches from writing very small on the paper mistakes are bound to happen. 4 hours later you are still doing it...
No, they don't have the brains to put the merchandise into a spreadsheet and have it calculate for you. One of the reason why circuit city fails.. I've seen this kind of retarded crap for 2 years.
To add to that..
There business model is to provide the best customer service.. which involves:
*Firing all good employees
*lowering pay for employees
*making employees into product generalists instead of specialists. (work every department)
*Making sales employees do other peoples jobs.. like scanning and putting out tags instead of being 'customer ready' (example: "You can't leave tonight until all tags are out" Screw the customers, I'm going home on time....) customers are then ignored
*Spending thousands of dollars on a point of sale system that is so slow you could have helped 3 customers in the time you where waiting on the system to check to see if something is in stock for one customer
They rarely make good decisions on their own. If somebody else does something and it works.. they then half-ass copy what the other retailer did in a way that makes it redundant
They never keep up with what merchandise should be in the store. One year people are asking for a Flip video camera and we don't carry them. The next year we carry them and nobody wants them.
Sales goals are based on your percent of Firedog attachments + Warranty + accessory attachments.. So if you sell One computer costing $1,000, a $200 warranty, and a printer with ink and paper you have your attachment goal for the month. Now ignore customers for the rest of the month and you don't get a coaching for bad numbers.
:evil:
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