Part-time and low-wage employees today are increasingly at the mercy of “just-in-time scheduling,” which uses a computer algorithm to create an employee schedule based on predicting customer demand, driven by factors such as time of day, season, weather, or even a nearby sporting event. Retail and service industries are the most avid users of just-in-time scheduling—the very industries in which workers already face a lack of benefits, poor working conditions, and insufficient pay.
This use of “workplace optimization systems” ensures that stores have a correct number of workers on an hourly basis, yet wreaks havoc on workers, who have no control over their erratic schedule. Workers’ “just-in-time” schedules change from day to day, and they typically receive only three days’ notice of their schedule for the coming week. Employees are often obliged to be “on call,” seeing their shift canceled only a couple hours before it is meant to begin. Workers may arrive at work only to be sent home, which is particularly burdensome for the working poor, who commit more time and a greater portion of their income to commuting.