Wireless Logitech peripherels seemingly losing sync constantly

[Sonikku]

Windows 7 64
Intel i5 2500
gskill 8gb ddr ram
radeon 7770
h77m motherboard

Sometimes my keyboard and mouse work fine, other times I can be guiding the mouse in one direction and the pointer moves but then stops for a couple seconds then moves again. Like it lost sync for a moment. Sometimes they go through bouts where they won't work at all. They're all Logitech, for what it is worth. Keyboard is K400, first wireless mouse is M-RBQ124 the other mouse I use by the couch is M185. I use them when I'm on the couch about two meters away from the PC. I use signal enhancing usb sticks to plug the wireless receivers in.

Sometimes the keyboard and its touch pad will work great while one of the mice will not. Sometimes it's the inverse. The one non logitech input device I have is my gigabyte mouse on my desk and monitor. I have had no such problems with it, but then again it's wired directly into the PC. I'm afraid the usb inputs on my motherboard are starting to fizzle but I'm praying it's some check box in settings somewhere...

 

[XavierMace]

I use signal enhancing usb sticks to plug the wireless receivers in.

What?

 

[VirtualLarry]

I use signal enhancing usb sticks to plug the wireless receivers in.

Uhh, yeah, sure, sure you do...

 

[Sonikku]

It's a usb stick the wireless receiver plugs into the back of that plugs into the computer. Came with my logitech mouse and keyboard.

Never seen one before? Or does Logitech pack it in for shits and giggles?

 

[LTC8K6]

It's just a mechanical extension to get the adapter away from the computer, as far as I know. It's a very short USB extension cable.

 

[LTC8K6]

http://www.logitech.com/assets/42364/k400-quick-start-guide.pdf

Yes, that's all it is. It's to get the receiver away from the back of a desktop computer to improve reception.

 

[Sonikku]

Great. Now that we have that out of the way, does anyone have any ideas on how to solve the problem?

 

[XavierMace]

What other wireless devices do you have in the area, such as cordless house phones?

 

[Sonikku]

I get by with my cell phone. I have a router that work with my PS4 but that's about it.

 

[LTC8K6]

Maybe you can use a USB hub to plug the receivers in and get them in a better position to send/receive?

http://www.tested.com/tech/505-use-a-dedicated-usb-hub-for-better-receiver-reception/

 

[Micrornd]

I use one of these and it let's me put the transmitter/receiver where I want it, since it has almost 5' of cable
Usually $2-$4 on Ebay.

 

[Sonikku]

That could be an option. Do wireless receivers really need a clear line of sight to work properly?

 

[LTC8K6]

That could be an option. Do wireless receivers really need a clear line of sight to work properly?

The metal case of a desktop computer is very good at blocking radio signals.

If you can get the adapter away and up higher, it generally does better.

Same for a router. Higher and in the open works better.

 

[Sonikku]

Drat, I was hoping I found the problem but it may be something else. I turned my PC around, got rid of everything that was in the way and angled it with perfect line of sight only two meters away and they're still acting up.

But the damnest thing is these past few weeks there were times they worked perfectly and other times they "sort of" worked (with my keyboard mostly working but holding backspace makes it sputter upwards a few lines at random, deleting other words) and during the worst times they barely worked at all. If it was just a question of reception it seems like it would either be consistently good or consistently bad.

 

[balloonshark]

I'm going to take a couple of guesses. Have you tried plugging the receivers into USB 2.0 ports instead of 3.0 ports? My logitech wired peripherals prefer 2.0 for some reason.

Do you have your USB ports set to sleep or suspend or whatever? Perhaps they don't work correctly depending on your power options.

 

[Sonikku]

I don't recall ever making such a configuration, though I can check it provided I can find out where it is. As memory serves I have my machines power setting set to Max Battery, though I imagine the control for usb ports is separate.

 

[LTC8K6]

Could be interference from something else on the same frequency. Does Logitech give you the option of changing channels?

 

[balloonshark]

I don't recall ever making such a configuration, though I can check it provided I can find out where it is. As memory serves I have my machines power setting set to Max Battery, though I imagine the control for usb ports is separate.

In Windows 8 go to Control Panel - Power Options - Change Plan Settings (one whatever you have ticked) - Change Advanced Power Settings - expand USB Settings.

Again, it's just a guess or something you can try.

 

[Sonikku]

I use Windows 7. I ordered a 6' usb extension cable off the egg for three bucks. Maybe if I plug the receiver into it and leave the cable higher up on my desk, closer to me on the couch it will get better reception. (my PC is under my desk to get it out of the way, could be getting blocked)

 

[Beer4Me]

Try plugging in to a USB 2 port rather than 3 port. I've read reports that Logitech's dongles are not quite USB 3.0 compatible. I've experienced the same with my G930 wireless adapter, and by moving it to a 2.0 port it's been fine since.

 

[GRIFFIN1]

I use Windows 7. I ordered a 6' usb extension cable off the egg for three bucks. Maybe if I plug the receiver into it and leave the cable higher up on my desk, closer to me on the couch it will get better reception. (my PC is under my desk to get it out of the way, could be getting blocked)

The USB extension cable it what finally put an end to my logitech anywhere mouse not responding while playing games. I tried a new mouse and a new mouse pad first. Simply getting the Logitech Unifying Receiver away from the computer case solved my problem.

 

[Sonikku]

Here's to hoping that's the issue. I'll know once the package arrives later this week. You guys think it would put strain on the usb input if I plugged a small usb hub into the extension cord? What about a usb hub that is powered by a separate outlet?

Try plugging in to a USB 2 port rather than 3 port. I've read reports that Logitech's dongles are not quite USB 3.0 compatible. I've experienced the same with my G930 wireless adapter, and by moving it to a 2.0 port it's been fine since.

That's what I'm doing now but it did not fix the issue.