wireless connection gets ip but cannot access network

oog

Golden Member
Feb 14, 2002
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Hello,

My brother has often visited and used our wireless network connection with his Dell Latitude D600. Yesterday when he visited, he connected as usual and received an IP address from my Linksys BEFW11S4 router. He can't access the network though.

He receives the correct DNS entries from DHCP. The IP address that he has is one that is given out by the router and his laptop shows up in the DHCP client table. He cannot ping the router's ip address. He cannot resolve any URLs in the browser or through nslookup. Pinging his own address that he received from the router works.

The Windows XP firewall is turned off. He has no other firewall running. I've run Spybot Search & Destroy, LavaSoft Adaware, and Norton Antivirus Corporate and didn't find anything.

The wireless connection is made through his TrueMobile 1300 wireless card, and we've updated it to the latest driver. Windows XP has service pack 2 on it. We tried a separate wireless card that is known to work with a different laptop and we see the same behavior -- we get an ip address but are not able to access the network.

The wired connection on the laptop works fine.

Anyone have any ideas of what might be stopping his network connection from working?
 

Goose77

Senior member
Aug 25, 2000
446
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i dont have an anwser yet, but here is something you can check on. When looking for the ip address, whats the subnet mask # that is listed.
 

oog

Golden Member
Feb 14, 2002
1,721
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The Power Save Mode was already disabled. I eventually fixed the problem by doing a repair installation with XP (with SP2 slipstreamed). I then attempted to update the computer with other updates that were not already present. .NET Framework 1.1 sp1 caused the networking behavior to return. I verified this by doing the same procedure two more times. As much as I would like to have sp1 for the .NET Framework on this computer, I don't think my brother is really going to miss it, so I hid the update and he can now use the network.