I've been trying to tech support my brother-in-law thru his first DIY computer.
His problem is this:
When installing winXP with the bootable CD I made for him, he is able to get thru the partitioning portion of the setup process. However, as winXP continues to setup and copy files from the CD, it will spit back an occasional dialogue box saying that it cannot find a certain dll, jpg, etc.
When he takes the CD out of the drive and brings it to another computer to look for the missing file, he is able to find it on the CD.
Finally, the setup process ends and the real installation of windows XP begins with its colorful screens and such.
What in the world could be the trouble. I have had him check the connections many times over and I dont think it's that.
I've had him remove all of the jumpers off of all the IDE devices which happened to speed things up dramatically.
I've even had him swap the long rounded cable for a normal ribbon-like cable, and that has not produced any improvement with the CD situation.
I have sent him 2 copies of bootable versions of winXP professional and I am positive they work b/c it worked on my system without a single hitch. It's even able to coexist with RH linux.
I don't know. I'm at a loss and I'm running out of solutions. I told him that the San Jose Fry's might have pulled another fast one on us. First they sold us a reboxed P4, and then they sold us a stick of RAM which was "certified to work" but turned out to be a computer killer. Now im wondering if the same situation is happening with the CDROM. Grr... no more San Jose for me. From now on, we're only going to the one in Hayward.
Anyways, does anyone have any advice as to why that is happening?
His problem is this:
When installing winXP with the bootable CD I made for him, he is able to get thru the partitioning portion of the setup process. However, as winXP continues to setup and copy files from the CD, it will spit back an occasional dialogue box saying that it cannot find a certain dll, jpg, etc.
When he takes the CD out of the drive and brings it to another computer to look for the missing file, he is able to find it on the CD.
Finally, the setup process ends and the real installation of windows XP begins with its colorful screens and such.
What in the world could be the trouble. I have had him check the connections many times over and I dont think it's that.
I've had him remove all of the jumpers off of all the IDE devices which happened to speed things up dramatically.
I've even had him swap the long rounded cable for a normal ribbon-like cable, and that has not produced any improvement with the CD situation.
I have sent him 2 copies of bootable versions of winXP professional and I am positive they work b/c it worked on my system without a single hitch. It's even able to coexist with RH linux.
I don't know. I'm at a loss and I'm running out of solutions. I told him that the San Jose Fry's might have pulled another fast one on us. First they sold us a reboxed P4, and then they sold us a stick of RAM which was "certified to work" but turned out to be a computer killer. Now im wondering if the same situation is happening with the CDROM. Grr... no more San Jose for me. From now on, we're only going to the one in Hayward.
Anyways, does anyone have any advice as to why that is happening?
