WindowsXP Boot Problems

[Madison83]

Hey everybody,

I'm having some problems booting XP in normal mode on my new system. Safe mode will boot up everytime without any problems, but the normal mode boot crashes sometimes after the Windows load screen. The events log gives me this error message.

Source: Service Control Manager
Event ID: 7026
Description: The following boot-start or system-start driver(s) failed to load:
Fips
Processor

Any idea how to fix this?

 

[LTC8K6]

Try to start with the last known good option?

Do a repair?

 

[Cal166]

What kind of processor are you using?

 

[Madison83]

I've got an AMD Athlon 64 3400+ s754

Last known good config didn't work.

Can't figure out how to do a repair on it. What do I need to do?

 

[LTC8K6]

Boot to the XP CD.

Press enter at the setup screen. Don't press r yet. You don't want the recovery console.

You will see the repair option for your installation. Now you can press r.

 

[Madison83]

Hmm, it's not letting me boot from the CD. After the "Setup is inspecting your hardware configuration" screen it crashes. I was having that problem when I first put together my system but thought it was solved after I was able to install XP after disconnecting all the extra stuff connected to my mobo (lights, front USB). So it doesn't look like I'll be able to repair the file. I just wonder if both the CD boot and the Windows boot are being caused by the same problem.

Whats confusing to me is that XP will sometimes boot in normal mode and other times it won't.

 

[Terumo]

Seems that you're having a hardware conflict issue, and one related to a disabled/manual system service or a disabled boot time .exe or service.

Did you disable anything in the services console (like running down Blackviper's list)? Something that's either in manual or disabled mode your computer seems to need. It doesn't load up in safe boot because only the essentials are loaded.

You can try to manually load services one by one to weed out which one is essential and investigate why it is.

Try Hijackthis from a safe boot and log what does work, and backtrack to see what individual service that's so badly needed. You might have to kill the service or remove the hardware if there's no driver or service fix. Had to do that before with an ATI TV Wonder card as the drivers were truly sorry trash.

 

[Madison83]

Thanks, I'll give that a try in the morning, time for some sleep.

 

[montag451]

it could be because you have an USB-connected keyboard but PS/2 keyboard support is still enabled in BIOS.

 

[Madison83]

Okay, this morning when I woke up I turned on my system and it crashed again. When I got back from classes I was looking through the services console to see what might be disabled. I didn't end up changing anything but when I restarted XP booted up in normal mode.

I'm not using a USB keyboard or mouse but I went into the BIOS and enabled both of them. If there are any other peripheral settings which might be causing a conflict let me know. Here's a link to my manual. On the restart XP booted in normal just fine and it has every time since then. The problem comes up again after I turn the system off.

I'll give Hijackthis a try and see what I can find.

Thanks for all the help.

 

[Terumo]

When you try Hijack This, copy and paste the log file here. It'll show everything that is loaded and running on your system.

The config.ini file in the prefetch directory is also another log that can be helpful to track a conflict too (it shows the boot order Windows thinks is best).

Another good debugging tool is Bootvis, as you can see what time each service and driver loads at boot (do it 3x to get an average). Bootvis will show the delays in network/service connections that will hang or cause lags (shared file and printing can delay network connections over a minute alone).

If you're using Norton anti-virus and/or Zone Alarm it will cause a lag at shutdown. I found that a boot file optimization (from PerfectDisk or O&O Complete/Name optimizations) and cleaning out the prefetch file greatly improves boot and shutdown times. On a standard OS setup with a complete i386 folder on disk, basic services are all loaded in 15 secs, and 99% of the others within 23 secs (system tray also loads up in a block).

Also there is a conflict with Norton anti-virus and Windows SP2. So much so techs are removing it from systems and replacing it with another anti-virus instead (Norton's become bloatware). AVG is a good replacement if you have the system memory.

 

[Madison83]

Okay, here's my log from Hijackthis. Sorry it took me so long to post it but with class, homework, work, and WoW I've been slacking.

Logfile of HijackThis v1.99.0
Scan saved at 9:44:05 PM, on 1/25/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\System32\nvsvc32.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\NVIDIA Corporation\NvMixer\NVMixerTray.exe
C:\WINDOWS\system32\RUNDLL32.EXE
C:\Program Files\MSN Apps\Updater\01.02.3000.1001\en-us\msnappau.exe
C:\Program Files\Viewpoint\Viewpoint Manager\ViewMgr.exe
C:\Program Files\Logitech\MouseWare\system\em_exec.exe
C:\Program Files\MSN Messenger\MsnMsgr.Exe
C:\PROGRA~1\AIM\aim.exe
C:\Program Files\Hewlett-Packard\HP Software Update\hpwuSchd.exe
C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpotdd01.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\DOCUME~1\BRIANW~1\LOCALS~1\Temp\Temporary Directory 1 for hijackthis[1].zip\HijackThis.exe
C:\Program Files\Internet Explorer\iexplore.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.mlsnet.com/
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
O2 - BHO: ST - {9394EDE7-C8B5-483E-8773-474BF36AF6E4} - C:\Program Files\MSN Apps\ST\01.02.3000.1002\en-xu\stmain.dll
O2 - BHO: MSNToolBandBHO - {BDBD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program Files\MSN Apps\MSN Toolbar\01.02.3000.1001\en-us\msntb.dll
O3 - Toolbar: MSN - {BDAD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program Files\MSN Apps\MSN Toolbar\01.02.3000.1001\en-us\msntb.dll
O4 - HKLM\..\Run: [NVMixerTray] "C:\Program Files\NVIDIA Corporation\NvMixer\NVMixerTray.exe"
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\System32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\WINDOWS\System32\NvMcTray.dll,NvTaskbarInit
O4 - HKLM\..\Run: [Logitech Utility] Logi_MwX.Exe
O4 - HKLM\..\Run: [msnappau] "C:\Program Files\MSN Apps\Updater\01.02.3000.1001\en-us\msnappau.exe"
O4 - HKLM\..\Run: [ViewMgr] C:\Program Files\Viewpoint\Viewpoint Manager\ViewMgr.exe
O4 - HKLM\..\Run: [HP Software Update] "C:\Program Files\Hewlett-Packard\HP Software Update\HPWuSchd.exe"
O4 - HKLM\..\Run: [HP Component Manager] "C:\Program Files\HP\hpcoretech\hpcmpmgr.exe"
O4 - HKLM\..\Run: [HPDJ Taskbar Utility] C:\WINDOWS\system32\spool\drivers\w32x86\3\hpztsb09.exe
O4 - HKLM\..\Run: [DeviceDiscovery] C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpotdd01.exe
O4 - HKLM\..\RunOnce: [SWUPath] C:\Program Files\Hewlett-Packard\HP Software Update\shellExWin.exe -m
O4 - HKCU\..\Run: [MsnMsgr] "C:\Program Files\MSN Messenger\MsnMsgr.Exe" /background
O4 - HKCU\..\Run: [AIM] C:\PROGRA~1\AIM\aim.exe -cnetwait.odl
O4 - Global Startup: Logitech Desktop Messenger.lnk = C:\Program Files\Logitech\Desktop Messenger\8876480\Program\LDMConf.exe
O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\PROGRA~1\AIM\aim.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://v5.windowsupdate.micros...site.cab?1106534391737
O16 - DPF: {B38870E4-7ECB-40DA-8C6A-595F0A5519FF} (MsnMessengerSetupDownloadControl Class) - http://messenger.msn.com/downl...gerSetupDownloader.cab
O23 - Service: NVIDIA Display Driver Service - NVIDIA Corporation - C:\WINDOWS\System32\nvsvc32.exe

Also, I found the prefetch directory but I couldn't really make any sense out of it. If you could talk me through it that would be great. I'll give Bootvis a try and let you know what I find. Thanks for all the help.

 

[ironique]

Had a similar problem when trying to install XP on a system once. Could be your memory. What are your memory timings in bios? Try relaxing them if you'd set them aggressively. Just a thought.