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Windows XP can't print.

F

FOBSIDE

Platinum Member
In our office, we have one guy that works late on his laptop when no one else is in the office. He seems to be having printing problems. These printers are shared on the domain server. I am not in charge of setting up this stuff, so changing the setup is not an option.

He says gets "unable to connect" messages when looking at the printers panel, but I know he is on the network, because he is emailing me the problem. A reboot doesn't seem to fix this problem. I haven't even taken a peak at his laptop yet, but my only guess is that something on his laptop is the problem, rather than the network or the server. No one else seems to have printing problems coming in the next day.

Maybe there is a network sleep setting. I'm really not sure at this point. Does anyone else have any ideas or suggestions?

Thanks in advance for your help.
 
Could be permissions. Is his laptop joined to the domain? Does he log in using a domain account? Are the printers' permissions restricted?
 
Oh, yeah. That's the other thing I wanted to check. Since he is on a laptop, I want to make sure he is logging into the domain and not the local computer. The printers shouldn't be restricted.
 
Assuming it's a network printer (has an IP address) just find out the IP of the printer and add it to his laptop so he can print directly to it. That will take any domain permissions out of the equation.
 
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