I was kinda the early ones. I signed up like last sept or so. from the day i signed up till the day the guy came was like 20 days. took 20 mins to install. took another 5 mins to install the software myself, and it was up and running. it's that simple. nothing more, nothing less.
in the beginning the services was sometimes shaky. i remember the server went dead for 3 days or so. but since then it has been great. i think it was just at the beginning stage. now it is back to normal.
my speed is 768/128, i can get up to 80k/sec d/l, pretty good. i think they are having up to 1.5M d/l now? i am going to call the CSR later and check with the upgrade.