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Windows 8 - Chrome and Firefox Vertical Scroll Bar

Cienja

Cienja

Senior member
Hi all.

I'm attempting to help my mom solve a problem with her laptop via TeamViewer, but I'm not having much success.

When Chrome or Firefox is opened and any page, such as gmail or chrome extensions/addons page, is opened, the vertical scroll bar goes straight to the bottom and will not move. Using the up or down arrows on the scroll bar does not work, I can click and drag the bar up, but as soon as I release the mouse button, the bar goes straight to the bottom again. The Page UP and Down keyboard keys don't help either.

This is on a laptop, which has a non-working keyboard (not sure why) so she's using a wireless keyboard and mouse. Yet this is a recent problem whereas her original keyboard stopped working 8 months ago, so I don't think it's a hardware issue, but I cannot be certain.

I've gone into the settings and turned off the touch pad and buttons, I looked into "Sticky Keys" and found hers are turned off.

Is there anything else you can suggest that might fix this problem? I've googled it, but nothing has helped so far.

I appreciate your help.
 
Cienja said:
... the vertical scroll bar goes straight to the bottom and will not move.... This is on a laptop, which has a non-working keyboard ...
Click to expand...

I'm with Fardringle; the "non-working" keyboard is your issue here. If you can't fix or replace it, you need to disconnect it, which you obviously can't do over TeamViewer. Until that hardware issue is resolved, you're not going to be able to fix the problem.
 
@ketchup79 I didn't try IE, but will report back after I've tried it.
@Fardringle I keep thinking the same thing; however, it's not a constant issue and when it happened to me, I was on my PC 50 miles away via TeamViewer, so her keyboard wasn't being touched...which doesn't mean it isn't the problem...I'll have her clean specific keys and see how that goes.

Thanks to both of you for helping out.
 
CA19100 said:
I'm with Fardringle; the "non-working" keyboard is your issue here. If you can't fix or replace it, you need to disconnect it, which you obviously can't do over TeamViewer. Until that hardware issue is resolved, you're not going to be able to fix the problem.
Click to expand...

I think you're right. Thanks for the input!
 
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