Windows 8.1 Update BSODs

Toggle sidebar Toggle sidebar
S

Sherlockwing

Member
Aug 11, 2012
38
0
0
Since April 17th I have been trying to update my computer to Windows 8.1 Update (from Win 8.1). However every time(5 times) I try this I face the Page fault in nonpaged area BSOD on the reboot after installation of updates. I have to restore my pre-update images and retry, but every time I just get the same result


  • I have tried different sets of RAMs that run just fine with Windows 8.1 before update, so definately no Ram issue
  • I am not overclocking the CPU(3770K) or GPU(780), Rams were either not overclocked( DDR3-1600 Samsung Ram 2X4) or run exactly on their XMP profile( DDR3-2133 G.Skill Ripjaw X 2x8), both have no Memtest86 errors or caused BSOD in Prime 95)
  • I have tried disabling Avast Anti-Virus and MalwareBytes, no influence what so ever.
  • I have tried enabling OneDrive & Skype(usually I have those disabled) on boot, no difference whether they are enabled or not
  • I have not touched my page file setting since Win8 installation, it have been set at 1024MB max since installation and I had no issues.
  • I see people mention other forum mention Steelseries software causing issue, I have Razer Synapse disabled on boot, so that is not the likely cause.


Have anyone encountered anything like this, and if so how did you resolve that problem? If I couldn't find any solution I guess I have no option but to go back to my old Windows 7 key.
 
Last edited:
mikeymikec

mikeymikec

Lifer
May 19, 2011
20,402
15,100
136
BlueScreenView (http://www.nirsoft.net/) is a useful app for getting a bit more BSOD analysis.

In the case of that BSOD, I'd look at what system files are cited as being the potential cause of the crash. If you're unlucky you'll just get standard Windows libraries. If you're luckier you'll see a consistent driver mentioned as causing the problem.

I'd put my money on a dodgy driver causing the problem. Is this a system you've built yourself or a big-name jobbie?
 
S

Sherlockwing

Member
Aug 11, 2012
38
0
0
mikeymikec said:
BlueScreenView (http://www.nirsoft.net/) is a useful app for getting a bit more BSOD analysis.

In the case of that BSOD, I'd look at what system files are cited as being the potential cause of the crash. If you're unlucky you'll just get standard Windows libraries. If you're luckier you'll see a consistent driver mentioned as causing the problem.

I'd put my money on a dodgy driver causing the problem. Is this a system you've built yourself or a big-name jobbie?
Click to expand...

I built the system myself

I will give bluescreenview a shot. If the drivers are a cause then the one guilty might be my GTX 780's driver (335.23 WHQL) as I did encounter one Nvlddmkm BSOD when Windows trys to recover itself after the page fault BSOD.

Any specifc reason why it pops up only when I try to install the 8.1 Update?
 
Last edited:
Mem

Mem

Lifer
Apr 23, 2000
21,476
13
81
Anything in Event Viewer or Reliability History?


You might be better of downloading a Win8.1 Update 1 ISO and doing a clean installation,you only need the installation(placestarter key) key to install it then change it after once fully installed with your legit Win8 key for activation,plenty on net around for Win8.1 installation key(PM me if you need one).
 
Last edited:
S

Sherlockwing

Member
Aug 11, 2012
38
0
0
Mem said:
Anything in Event Viewer or Reliability History?


You might be better of downloading a Win8.1 Update 1 ISO and doing a clean installation,you only need the installation(placestarter key) key to install it then change it after once fully installed with your legit Win8 key for activation,plenty on net around for Win8.1 installation key(PM me if you need one).
Click to expand...

Event viewer just shows that the shutdown was unexpected and the update failed.
 
S

Sherlockwing

Member
Aug 11, 2012
38
0
0
mikeymikec said:
Driver incompatibility possibly.
Click to expand...

Went back to an older driver: 334.89 WHQL(Feburary), no luck either. I tried 2 times(each time it would BSOD then try to rollback the update and restore, last time I had to boot in safe mode to undo the update).

Error codes for my last 3 tries, the same BSOD as all previous tries:

Windows 8.1 Update for x64-based Systems (KB2919355)

Installation date: ‎4/‎22/‎2014 5:50 PM

Installation status: Failed

Error details: Code 80246002

Update type: Important

Windows 8.1 Update for x64-based Systems (KB2919355)

Installation date: ‎4/‎23/‎2014 1:49 PM

Installation status: Pending restart

Error details: Code 80242014

Update type: Important

Windows 8.1 Update for x64-based Systems (KB2919355)

Installation date: ‎4/‎23/‎2014 2:25 PM

Installation status: Failed

Error details: Code 800F0841

Update type: Important
 
Mem

Mem

Lifer
Apr 23, 2000
21,476
13
81
Check for corruption,try this


a package on your system becomes unserviceable. In general cases, Windows Updates provides the patches to repair the package. All this is done silently and the end user didn’t even notice it. However, if we want to fix the corrupted package on the basis of our own knowledge, then we need to use the Deployment Imaging and Servicing Management (DISM) tool instead via Windows Powershell or Command Prompt.


Running Dism /Online /Cleanup-Image /CheckHealth in Command Prompt will also do the same job.
Click to expand...

As in no.2 here,
http://m.kapilarya.com/fix-do-inbox-corruption-repair-using-dism-in-windows-8
 
R

R0H1T

Platinum Member
Jan 12, 2013
2,582
163
106
It;s a problem with memory (faulty ?) so try to disable pagefile in System properties & see if the error recurs. If it isn't faulty memory then you can move on to troubleshooting other software/hardware based errors, also I'll tell you right now that Windows 8.1 update 1 needs (windows) updates to be installed in a particular order & I've had this problem myself where the system crashed when I tried to apply the update 1 with a bunch of other updates listed in that section.
 
mikeymikec

mikeymikec

Lifer
May 19, 2011
20,402
15,100
136
Another possibility is to remove Avast and MalwareBytes completely rather than just disabling them.
 
S

Sherlockwing

Member
Aug 11, 2012
38
0
0
R0H1T said:
It;s a problem with memory (faulty ?) so try to disable pagefile in System properties & see if the error recurs. If it isn't faulty memory then you can move on to troubleshooting other software/hardware based errors, also I'll tell you right now that Windows 8.1 update 1 needs (windows) updates to be installed in a particular order & I've had this problem myself where the system crashed when I tried to apply the update 1 with a bunch of other updates listed in that section.
Click to expand...

I tried 2 different set of memory sticks, which both checked out fine in Memtest86 so I doubt that is the issue.
 
R

R0H1T

Platinum Member
Jan 12, 2013
2,582
163
106
Sherlockwing said:
I tried 2 different set of memory sticks, which both checked out fine in Memtest86 so I doubt that is the issue.
Click to expand...
Did you try disabling the pagefile, since page fault in non paged area usually implies something wrong with the system memory or the drive where the pagefile resides, in case it's a hardware problem, or it can be a lot more tedious if you had to isolate a software glitch with just about every system (even 3rd party) component having the ability to crash your system with this error. I usually disable the pagefile because I wouldn't need it with such amounts of RAM, like you have for instance.
 
S

Sherlockwing

Member
Aug 11, 2012
38
0
0
I installed the windows debugger tool to read my crash dumps:

here are the results for my last 4 BSOD crash dumps:

Probably caused by : nvlddmkm.sys ( nvlddmkm+1fae95 )
Click to expand...

So it looks like a display driver error, although I have already tried to change GPU driver versions and it made no difference.
 
Last edited:
mikeymikec

mikeymikec

Lifer
May 19, 2011
20,402
15,100
136
I assume the card itself works perfectly well? Admittedly it seems unlikely to be a card fault and the only symptom is that the OS upgrade doesn't work :)

Have you tried simply removing all nvidia drivers, then immediately do the upgrade?
 
Last edited:
S

Sherlockwing

Member
Aug 11, 2012
38
0
0
mikeymikec said:
I assume the card itself works perfectly well? Admittedly it seems unlikely to be a card fault and the only symptom is that the OS upgrade doesn't work :)

Have you tried simply removing all nvidia drivers, then immediately do the upgrade?
Click to expand...

Card is working perfectly fine and have been on all driver versions. I haven't tried updating with no drivers. I might do it as a last resort if all other options fails.
 
mikeymikec

mikeymikec

Lifer
May 19, 2011
20,402
15,100
136
I would consider trying with Windows running on the basic display driver, disconnect the Internet, and run the standalone update installer if necessary (probably necessary).
 
You must log in or register to reply here.

TRENDING THREADS

COMPANY
RESOURCES
FOLLOW
Top Bottom