Windows 7 HP SP1 is crashing

[TheGardener]

Windows 7 Home Premium SP1 is crashing on me. It happened last night and again this afternoon. I have a couple files under c:\windows\minidump. I don't know how to open them. Windows suggested asking the web and that took me to MS. They didn't know.

I tried using Notepad, but that failed as well. The files have an extension of .dmp. Even if I could open them, I don't know if I could understand well enough to act.

I was in msconfig.exe the other day. I might have touched something there. I remember seeing Microsoft Filewall with a checkmark and it said status stopped. Because I use Nortons NIS, I believe I unchecked it. Then thinking about it, I put the check back and the status, I believe, said stopped. I just did a review of msconfig, and it say the status of Microsoft Firewall is running.

The only other changes that I remember making were to Startup. I unclicked PureSych and AdobeReader.

Suggestions?

 

[JackMDS]

Maybe this can Help.

http://www.nirsoft.net/utils/blue_screen_view.html

 

[TheGardener]

Thanks Jack.

I downloaded the zip file and ran the executable. It reports that my problem from both crashes is usbhub.sys. This dll was installed a year back with a fresh copy of Windows 7. It has never updated. These two crashes are the first that I can remember since that time.

From search of usbhub.sys on my pc gave me DxDiag.txt.


-----------
USB Devices
-----------
+ USB Root Hub
| Vendor/Product ID: 0x8086, 0x3B3C
| Matching Device ID: usb\root_hub20
| Service: usbhub
| Driver: usbhub.sys, 3/24/2011 23:29:26, 343040 bytes
| Driver: usbd.sys, 3/24/2011 23:28:59, 7936 bytes
|
+-+ Generic USB Hub
| | Vendor/Product ID: 0x8087, 0x0020
| | Location: Port_#0001.Hub_#0001
| | Matching Device ID: usb\class_09
| | Service: usbhub
| | Driver: usbhub.sys, 3/24/2011 23:29:26, 343040 bytes
| |
| +-+ Generic USB Hub
| | | Vendor/Product ID: 0x05E3, 0x0608
| | | Location: Port_#0002.Hub_#0003
| | | Matching Device ID: usb\class_09
| | | Service: usbhub
| | | Driver: usbhub.sys, 3/24/2011 23:29:26, 343040 bytes


I haven't seen a crash in 2 days.


From Blue ScreenView (numbers like 00000008 are reported parameters).

032715-9640-01.dmp 3/27/2015 3:42:43 PM BUGCODE_USB_DRIVER 0x000000fe 00000000`00000008 00000000`00000006 00000000`00000005 fffffa80`064c17a0 usbhub.sys usbhub.sys+12a5c Default Hub Driver for USB Microsoft® Windows® Operating System Microsoft Corporation 6.1.7600.16385 (win7_rtm.090713-1255) x64 ntoskrnl.exe+74ec0 C:\Windows\Minidump\032715-9640-01.dmp 8 15 7601 355,320 3/27/2015 3:43:10 PM

032515-5538-01.dmp 3/25/2015 10:52:08 PM BUGCODE_USB_DRIVER 0x000000fe 00000000`00000008 00000000`00000006 00000000`00000005 fffffa80`064bb7a0 usbhub.sys usbhub.sys+12a5c Default Hub Driver for USB Microsoft® Windows® Operating System Microsoft Corporation 6.1.7600.16385 (win7_rtm.090713-1255) x64 ntoskrnl.exe+74ec0 C:\Windows\Minidump\032515-5538-01.dmp 8 15 7601 355,320 3/25/2015 10:52:36 PM


So now that the problem is identified. I'm trying to think why this might be happening now. Two recent software installs are Malwarebytes Anti-Malware (Free Version so it is freestanding) and Puresynch, which I'm trying out for backups to a flash drive.