Windows 7 Devices are connected but can't surf

[fwtong]

I have an interesting problem that only affects the Windows 7 devices in my house. The Macs, iPads and Android devices are unaffected. The router is a Verizon Fios router. According to all the network settings, there is a wireless connection to the router and the router is connected to the internet. A valid ip address is assigned. I double checked that with the router to make sure that it is within the range of ip addresses assignable by the DHCP. The commands ipconfig/release and ipconfig/renew don't have an effect. I can make those device access the internet if I log into the router and click the button for accessing the internet. I've already hit the reset button on the router and tried unplugging it and plugging it back in. That doesn't work either. I suspect that the problem lies in some setting where Windows 7 isn't properly communicating with the router, which is why all the Windows 7 devices (3 in all) have this exact same problem, yet the Mac, iPad and Android devices aren't having any problems at all. I'm all out of ideas, anyone else have any suggestions?

If you're interested, here is my ipconfig/all

C:\Users\fwtong>ipconfig/all

Windows IP Configuration

Host Name . . . . . . . . . . . . : HTPC
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : home

Wireless LAN adapter Wireless Network Connection:

Connection-specific DNS Suffix . : home
Description . . . . . . . . . . . : ENCORE ENUWI-1XN4x Wireless USB Adapter (
RTL8188RE)
Physical Address. . . . . . . . . : 00-E0-4C-9F-AE-2D
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::a5:554d:473e:3850%12(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.1.7(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Sunday, March 18, 2012 10:00:22 AM
Lease Expires . . . . . . . . . . : Monday, March 19, 2012 10:00:21 AM
Default Gateway . . . . . . . . . : 192.168.1.1
DHCP Server . . . . . . . . . . . : 192.168.1.1
DHCPv6 IAID . . . . . . . . . . . : 218161228
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-16-F2-4A-3E-00-1D-60-D9-1C-02

DNS Servers . . . . . . . . . . . : 192.168.1.1
NetBIOS over Tcpip. . . . . . . . : Enabled

Ethernet adapter Local Area Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : VIA Rhine II Compatible Fast Ethernet Ada
pter
Physical Address. . . . . . . . . : 00-1D-60-D9-1C-02
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.{2CEA8E55-B33F-4CF9-9287-A17BDA2E0999}:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.home:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . : home
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Teredo Tunneling Pseudo-Interface:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . : 2001:0:4137:9e76:460:3409:93f2:6367(Prefe
rred)
Link-local IPv6 Address . . . . . : fe80::460:3409:93f2:6367%13(Preferred)
Default Gateway . . . . . . . . . : ::
NetBIOS over Tcpip. . . . . . . . : Disabled

 

[ch33zw1z]

Are all three Win7 devices wireless?

Can you ping through the router, to something like www.google.com?

Try disabling IPv6 in the NIC properties menu...

 

[JackMDS]

Can you share and exchange files between the Win 7 computers?

I.e., I am trying to uderstand if it a Network problem or an Internet connection problem.

 

[fwtong]

All three devices that are having issues are all using Windows 7. I can't ping ip addresses outside the network through the router. I haven't tried to exchange files between the Win 7 computers, I'll try that a little later tonight or tomorrow. I'll also try disabling IPv6 at the same time. I have a NAS connected to the router, and I can access the files there just fine with any of the machines. I just have issues using the Windows 7 machines accessing anything outside of the network.

 

[JackMDS]

If the Win 7 computers can access the NAS then they are OK network wise.

Next step is Software Firewall on the computers, make sure that whatever firewall is used it is allowing what is needed to connect to the Internet.