Windows 7 Activation Problem.

Discussion in 'Operating Systems' started by benwood, Dec 28, 2012.

  1. benwood

    benwood Member

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    I bought a Windows 7 Upgrade Family Pack which is good for use on 3 PCs. The first PC I used it on had it's motherboard (Intel P67) bricked by a bad flash from Intel. I replaced the motherboard and re-used the same CPU and got Microsoft to activate it online. I then built another computer and used the same Product Key from the Windows 7 Upgrade Family Pack and again got Microsoft to activate it online. Now I've built a 3rd computer and when I tried to get Microsoft to activate it online it didn't work. Instead it's asking me to buy another Product Key.

    I'm thinking that Microsoft thinks that the 1st computer that I used the Product Key on is still around. How do I get them to remove that 1st computer from the license so I can activate the new one? I'm not spending money to but another license when the license I have is good on 3 computers and I only want to use it on 3 computers. Thanks.
     
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  3. cl-scott

    cl-scott ASUS Support

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    You'll have to call their activation hotline and get an actual person on the line so you can explain the situation. Since this is a retail product, not OEM, it should have transfer rights and be a pretty simple matter.
     
  4. benwood

    benwood Member

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    Thanks for the advice.