We got a new ethernet access client yesterday and he could not get past his gateway... I double checked the router config and it was all good and so was
the VLAN info... I setup my machine on their switchport and confirmed that the connection works! He on the other hand could not ping anything outside the gateway we assigned to them... After going over his settings over the phone I could not figure it out so I payed them a visit to see what was going on... Here is what it was :
They had 2 NICs in the machine. The public nic was configured fine. The other nic was configured with a private IP and also had a default gateway setup (a private IP). I did a ROUTE PRINT and I see two routes for 0.0.0.0, one going to the public gateway and the other going to the private. When I would try to ping an outside IP it would always route it to the private gateway (which did not exist , btw)... how come Windows never tried to send it to the public gateway? It worked once I removed the gateway settings on the private interface.
the VLAN info... I setup my machine on their switchport and confirmed that the connection works! He on the other hand could not ping anything outside the gateway we assigned to them... After going over his settings over the phone I could not figure it out so I payed them a visit to see what was going on... Here is what it was :
They had 2 NICs in the machine. The public nic was configured fine. The other nic was configured with a private IP and also had a default gateway setup (a private IP). I did a ROUTE PRINT and I see two routes for 0.0.0.0, one going to the public gateway and the other going to the private. When I would try to ping an outside IP it would always route it to the private gateway (which did not exist , btw)... how come Windows never tried to send it to the public gateway? It worked once I removed the gateway settings on the private interface.